Help! No no room at hotel!

jan911uk

I booked 2 weeks in a specific hotel abroad, arrived about midnight only to be told no room available for me. Hotel said it was the travel agents fault. Had to get moved to another hotel which was very stressful being late at night. The said it was a better hotel but we booked the original for a special reason. Stayed at other hotel for 1 week then had to pack up and go back to original. Trying to get in touch with travel agent but no reply to my numerous emails. Very stressed due to having medical problems which didn't help with all the problems. Can anyone help as I am trying to claim compensation from them. Thanks all very much. 

heatherw_01

What travel agent is this?
Are they even registered? As that is very strange to not reply.

born_again

Online travel agent?

Hoenir

What are compensation are you claiming? 

DeathByFluffy

Ring them rather than email - it's a lot harder to avoid a customer that's on the end of a phone than an email. 
Which agent is it? 

p00hsticks

From your post you are more than a week into your two week holiday.
Are you still abroad or have you now returned home?

NoodleDoodleMan

MUCH more detail need obviously.

Neil49

p00hsticks said:

From your post you are more than a week into your two week holiday.
Are you still abroad or have you now returned home?

I'm guessing they are back home as they have a separate post today about a change of mobile phone provider and their number not being switched over.

Either way, there is little or no information to go on so we can't really provide any meaningful advice.