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Help! No no room at hotel!
jan911uk
Posts: 43 Forumite
I booked 2 weeks in a specific hotel abroad, arrived about midnight only to be told no room available for me. Hotel said it was the travel agents fault. Had to get moved to another hotel which was very stressful being late at night. The said it was a better hotel but we booked the original for a special reason. Stayed at other hotel for 1 week then had to pack up and go back to original. Trying to get in touch with travel agent but no reply to my numerous emails. Very stressed due to having medical problems which didn't help with all the problems. Can anyone help as I am trying to claim compensation from them. Thanks all very much.
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Comments
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What travel agent is this?
Are they even registered? As that is very strange to not reply.I’m a Forum Ambassador and I support the Forum Team on the Quick Grabbit, Freebies, Overseas Holidays & Travel Planning and the UK Holidays, Days Out & Entertainments boards.
If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
All views are my own and not the official line of MoneySavingExpert.0 -
Online travel agent?
Life in the slow lane0 -
What are compensation are you claiming?0
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Ring them rather than email - it's a lot harder to avoid a customer that's on the end of a phone than an email.
Which agent is it?1 -
From your post you are more than a week into your two week holiday.
Are you still abroad or have you now returned home?0 -
MUCH more detail need obviously.0
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I'm guessing they are back home as they have a separate post today about a change of mobile phone provider and their number not being switched over.p00hsticks said:From your post you are more than a week into your two week holiday.
Are you still abroad or have you now returned home?
Either way, there is little or no information to go on so we can't really provide any meaningful advice.2
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