Item return advice

savergrant

Android07 said:

savergrant said:

Android07 said:

Good evening.

I bought an item on 5th April.
It arrived on 15th April.

I did not like the item and informed the seller and sent it back. I did not use the Returns process on ebay.

The item weighs 2 kilos and I used the same service that the seller used to return it on 26th April. Royal Mail flagged it as underpaid postage and left a note at the seller's address without any information where the item was coming from. The seller ignored it and eventually after I asked him what is happening to my refund, he deduced that it must have been my item and he went to the Delivery office.

He was told that the items is being returned. I waited and waited and the item never arrived. I complained to Royal Mail and the item was delivered back on Tuesday.

I checked the item on a scale and it was overweight by 65 grams!

Now, I would like to return the item to the seller and I have informed him but he has not responded. ebay's return window has also closed.

I will use a different courier with Tracking to send the item back.

Can the seller refuse to refund me after recieving the item? Advice would be greatly appreciated.

Thanks.

Did the seller offer a returns policy? Not sure why you posted the item without informing eBay, even if it had been delivered seller could simply have said it was an uninvited parcel. Probably good for you that you got the item back if it is not faulty.

The problem with ebay's return is that you cannot use your own choice of courier and ebay also automatically create a returns label for you and charge you for returns which is more than what you paid if you used the same courier independently.

However if ebay had handled the postage it wouldn't have been flagged as overweight. Also the postage cost wouldn't have been your responsibility had you noticed the incorrect resolution prior to returning it, or the faulty keyboard.