[Update] UK261 EasyJet 8126 15.6.25 agreed

patricia1066

Could anyone check on the reason for delayed flight U2 8126 from Lanzarote to LGW please. Due to leave at 20.20 15.6.2025 and arrive at 00.20 on 16.6.2025

On the replacement flight next day (9126 with 15 hours delay) the pilot said that technical problems were responsible for not being able to turn around the aircraft on time, and subsequently crew hours meant they couldn’t fly. 

bagand96

There's no publicly accessible database of flight delay reasons.  The only place delay reasons will be recorded is with easyJet, and anyone who had access to that would be jeopardising their employment by openly sharing!

All you can do is submit a compensation claim and see how they respond.  If they refuse compensation citing extraordinary circumstances or similar then you have options to escalate either by ADR or Small Claims Court.  In either of those processes easyJet would be expected to evidence their defense.

FWIW the outbound U28125 landed at ACE 3 hours late at 22:42.  The particular aircraft (registration G-EZPX) previously operated a LGW-CDG-LGW flight which landed at Gatwick on time at 17:30.  That's 2 hours after the LGW-ACE was supposed to depart which suggests it wasn't the originally scheduled aircraft to operate U28125.

So it does fit the explanation you had.  If the original LGW-ACE-LGW aircraft had a technical issue and was replaced with G-EZPX the crew may have ran out of duty hours to operate your delayed return flight (especially if they'd been on duty for the scheduled U28125 departure at 15:20)

But that is speculation based on what is publicly available.

patricia1066

The claim was agreed and EJ will pay £350

bagand96

Thanks for reporting back. Nice quick response from the airline too which is good to hear. It doesn't always have to be complicated. 

Westin

Very good outcome indeed. 

I suspect if the correct claims are made using the correctly prescribed method, then claims can be viewed, determined and paid out with efficiency.  

Don’t use Resolve, don’t email the CEO, don’t write a long winded letter to Customer Services - if the claim process is to complete an online webform, do that. Follow the laid down process. Don’t mix up a claim for expenses incurred during a delay with a claim under EU261/UK261 for compensation.  Do one correctly, or both if applicable.

patricia1066

EJ has a flight delay link that only asks for flight number booking reference and a drop down list to choose cancellation or delay. 

Simple as that. Well done EJ for a quick response. 

The expense claim hasn’t yet been considered, and they asked for 4 weeks to deal with it