Vodafone Social Broadband tariff

Fatjohn

We are on Vodafone social tariff but they are saying that at the end of our contract the price is going up, but on their mse offer it has fttp fibre to the premises, as we are fttc fibre to the cabinet, can we insist that they install fibre to our home to except the price rise ?

MattMattMattUK

Fatjohn said:

We are on Vodafone social tariff but they are saying that at the end of our contract the price is going up, but on their mse offer it has fttp fibre to the premises, as we are fttc fibre to the cabinet, can we insist that they install fibre to our home to except the price rise ?

No, you can request and see what happens, although all areas are being transitioned it is down to Openreach when that transfer occurs. 

From what others on here have experienced you can just sign back up to another twelve months Essentials and get a reduced rate again.

iniltous

MattMattMattUK said:

Fatjohn said:

We are on Vodafone social tariff but they are saying that at the end of our contract the price is going up, but on their mse offer it has fttp fibre to the premises, as we are fttc fibre to the cabinet, can we insist that they install fibre to our home to except the price rise ?

No, you can request and see what happens, although all areas are being transitioned it is down to Openreach when that transfer occurs. 

From what others on here have experienced you can just sign back up to another twelve months Essentials and get a reduced rate again.

No it’s not upto Openreach at all , if Openreach FTTP is available, then Openreach ( assuming it’s Openreach as Vodafone use both Openreach and City Fibe, ) don’t go around disconnecting copper and providing FTTP without the ISP requesting it first , generally as Openreach prefer to have consumers on FTTP once it’s available, they don’t charge the ISP for the migration, so they should freely offer it to their customers, albeit possibly with a new minimum term .

If VF are putting up the cost of their social tariff that’s upto them , you maybe able to get FTTP installed , but the two are not really linked , as far as I know the VF social tariff has to be reapplied for every year , if the price is more you don’t have to take their service and can look for someone else , possibly on either their social tariff , but if all you want is FTTP , call VF and they should arrange it , if it’s Openreach network.

Generally , anyone renewing any contract where Openreach are the network provider and Openreach FTTP is available, the ISP is supposed to use the opportunity to move the customer , this benefits the ISP as they get financial inducements from OR , as well as a better network for the consumer.

MattMattMattUK

iniltous said:

MattMattMattUK said:

Fatjohn said:

We are on Vodafone social tariff but they are saying that at the end of our contract the price is going up, but on their mse offer it has fttp fibre to the premises, as we are fttc fibre to the cabinet, can we insist that they install fibre to our home to except the price rise ?

No, you can request and see what happens, although all areas are being transitioned it is down to Openreach when that transfer occurs. 

From what others on here have experienced you can just sign back up to another twelve months Essentials and get a reduced rate again.

No it’s not upto Openreach at all , if Openreach FTTP is available, then Openreach ( assuming it’s Openreach as Vodafone use both Openreach and City Fibe, ) don’t go around disconnecting copper and providing FTTP without the ISP requesting it first , generally as Openreach prefer to have consumers on FTTP once it’s available, they don’t charge the ISP for the migration, so they should freely offer it to their customers, albeit possibly with a new minimum term .

It is down to Openreach because they have to install it, which they do on their own schedule not the consumer's or the broadband provider's schedule. At the moment they are focusing on areas as they digitally transition them and shut down the copper lines so they tend not to do ad-hoc installations away from those areas, they will do the whole area when they get there. 

iniltous

MattMattMattUK said:

iniltous said:

MattMattMattUK said:

Fatjohn said:

We are on Vodafone social tariff but they are saying that at the end of our contract the price is going up, but on their mse offer it has fttp fibre to the premises, as we are fttc fibre to the cabinet, can we insist that they install fibre to our home to except the price rise ?

No, you can request and see what happens, although all areas are being transitioned it is down to Openreach when that transfer occurs. 

From what others on here have experienced you can just sign back up to another twelve months Essentials and get a reduced rate again.

No it’s not upto Openreach at all , if Openreach FTTP is available, then Openreach ( assuming it’s Openreach as Vodafone use both Openreach and City Fibe, ) don’t go around disconnecting copper and providing FTTP without the ISP requesting it first , generally as Openreach prefer to have consumers on FTTP once it’s available, they don’t charge the ISP for the migration, so they should freely offer it to their customers, albeit possibly with a new minimum term .

It is down to Openreach because they have to install it, which they do on their own schedule not the consumer's or the broadband provider's schedule. At the moment they are focusing on areas as they digitally transition them and shut down the copper lines so they tend not to do ad-hoc installations away from those areas, they will do the whole area when they get there. 

obviously Openreach decide when and where the deploy their FTTP , but once it’s at the pole top or in a joint box in the footpath , that’s it , they may send mail to those that asked to be advised when FTTP was available, but that’s it ……nothing happens until an ISP is approached by customer , wanting to join that ISP , or in this case wanting an upgrade to FTTP , which is pretty much standard when renewal of a contract takes place and FTTP is available , the only slight variation is BT ask customers if they want FTTP as part of migration to Digital Voice , even this isn’t compulsory, a BT customer can ask to stay on FTTC and be given DV if that’s what they want …..OR don’t just turn up , push householders out if the way , or hold them down whilst FTTP is fitted , so obviously once an ISP order is received, OR offer dates to the ISP who in turn offer them to the consumer so in that respect the date of fitting of FTTP is in part decided by OR , but only when an order is made want to stay on copper , you can stay on copper provided you don’t re-contract  or change provider.


 At the moment they are focusing on areas as they digitally transition them and shut down the copper lines so they tend not to do ad-hoc installations away from those areas, they will do the whole area when they get there.

Not sure what this is supposed to mean, OR don’t provide FTTP in an area and immediately turn off copper in that area , as and when customers join or re-contract  they are moved to FTTP , there is no other compulsion, don’t renew or don’t change providers you stay on copper even in FTTP areas , that may change further down the line.

I don’t know what your background is , but you certainly don’t work for BT or Openreach , 

MattMattMattUK

iniltous said:

MattMattMattUK said:

iniltous said:

MattMattMattUK said:

Fatjohn said:

We are on Vodafone social tariff but they are saying that at the end of our contract the price is going up, but on their mse offer it has fttp fibre to the premises, as we are fttc fibre to the cabinet, can we insist that they install fibre to our home to except the price rise ?

No, you can request and see what happens, although all areas are being transitioned it is down to Openreach when that transfer occurs. 

From what others on here have experienced you can just sign back up to another twelve months Essentials and get a reduced rate again.

No it’s not upto Openreach at all , if Openreach FTTP is available, then Openreach ( assuming it’s Openreach as Vodafone use both Openreach and City Fibe, ) don’t go around disconnecting copper and providing FTTP without the ISP requesting it first , generally as Openreach prefer to have consumers on FTTP once it’s available, they don’t charge the ISP for the migration, so they should freely offer it to their customers, albeit possibly with a new minimum term .

It is down to Openreach because they have to install it, which they do on their own schedule not the consumer's or the broadband provider's schedule. At the moment they are focusing on areas as they digitally transition them and shut down the copper lines so they tend not to do ad-hoc installations away from those areas, they will do the whole area when they get there. 

obviously Openreach decide when and where the deploy their FTTP , but once it’s at the pole top or in a joint box in the footpath , that’s it , they may send mail to those that asked to be advised when FTTP was available, but that’s it ……nothing happens until an ISP is approached by customer , wanting to join that ISP , or in this case wanting an upgrade to FTTP , which is pretty much standard when renewal of a contract takes place and FTTP is available , the only slight variation is BT ask customers if they want FTTP as part of migration to Digital Voice , even this isn’t compulsory, a BT customer can ask to stay on FTTC and be given DV if that’s what they want …..OR don’t just turn up , push householders out if the way , or hold them down whilst FTTP is fitted , so obviously once an ISP order is received, OR offer dates to the ISP who in turn offer them to the consumer so in that respect the date of fitting of FTTP is in part decided by OR , but only when an order is made want to stay on copper , you can stay on copper provided you don’t re-contract  or change provider.


 At the moment they are focusing on areas as they digitally transition them and shut down the copper lines so they tend not to do ad-hoc installations away from those areas, they will do the whole area when they get there.

Not sure what this is supposed to mean, OR don’t provide FTTP in an area and immediately turn off copper in that area , as and when customers join or re-contract  they are moved to FTTP , there is no other compulsion, don’t renew or don’t change providers you stay on copper even in FTTP areas , that may change further down the line.

I don’t know what your background is , but you certainly don’t work for BT or Openreach , 

They are compulsorily turning off copper in some parts of the country, Reading was the first one I believe and they are aiming to do the same across the whole country, though they are hoping that a chunk will have happened by gradual attrition before they even got there. 

iniltous

They are compulsorily turning off copper in some parts of the country, Reading was the first one I believe and they are aiming to do the same across the whole country

Citation required for the above , 

There are areas where FTTP penetration is such that no new copper network orders are accepted, including SoGEA and SoADSL these are what’s ordered when FTTP isn’t available, they are the copper equivalent ADSL and FTTC without the WLR PSTN telephone element…PSTN /WLR  is already stop sell , ( I recon this is what has you confused ) but provide a link to an article where someone has had their copper service turned off against their will (obviously excluding ceased for non payment etc ) otherwise this is simply your opinion .
There are more and more areas that  will not be able to order copper products as FTTP penetration is only getter better , but there is a world of difference between someone joining as a new customer and getting FTTP , or someone moving between providers and having to take  FTTP as part of the contract with the new provider is compulsory, and someone being switched off from copper service because they didn’t want to  take FTTP , there will be a day when that happens, but it’s not now and won’t be for quite a while …..someone not recontracting , or changing provider in an FTTP area , even with 75% or more FTTP availability, can stay on their copper pair  , they will be out of contract and paying more than necessary but if that’s their choice , no one is forcing them off copper , yet .
As stated , show some proof , suspect you have seen something about the 75% level that allows OR to stop selling copper products and have assumed that means no one is on copper ….thats not the case , plus thus has nothing to do with the OP’s question, the OP apparently wants to be on FTTP if it’s available, and wants VF to arrange it as part of accepting the increase charge when renewing the VF social tariff deal …..and as stated initially, that should be straightforward, if FTTP is available, as it doesn’t cost VF anything , in fact VF get ‘brownie points’ from Openreach for moving a customer into FTTP 

AndyPK

OP/John

I would be interesting what the price increase is from and to? e.g £20 to £25?etc

What is your main aim? To get the best price/deal  or to get onto Fibre?

VF social tariff is a maximum of ~75Mbps even on Fibre and offer one of the fastest social tariffs. 
You should be able to renew it for 12 months.

I recently renewed my EE, and went from 35Mbps to 76Mbps and was able to stay on copper, thankfully.
Had to goto DV though.