We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Skipton BS - Maturing ISA
Options

Pensioner5
Posts: 2 Newbie

Has anybody else had problem with SBS closing a fixed rate cash ISA before it matures, despite having been sent clear instructions to the contrary, and imposing a considerable financial penalty ?
They have admitted their mistake but have already waited almost 2 months and they still have not reimbursed/compensated me. Appalling service. If the boot was on the other foot it would be days not months etc...
They have admitted their mistake but have already waited almost 2 months and they still have not reimbursed/compensated me. Appalling service. If the boot was on the other foot it would be days not months etc...
0
Comments
-
Did they admit their mistake in writing (email or letter)? Did this correspondence give any indication of timescales for reimbursement etc?
I'd have waited a reasonable length of time (say 2 weeks) then made a formal complaint.0 -
Is this a fixed rate ISA with Skipton that is maturing or a fixed rate ISA maturing elsewhere that you have asked Skipton to transfer into them on maturity, and they have done it early? Transfers are requested by the receiving provider so any issues should be raised with them.
Or have Skipton actioned early when you indicated which account you wanted on maturity (an internal transfer?)0 -
The latter - an internal transfer. They say they'll compensate but their error and would have expected a faster response - unless of course there are thousands of people with the same problem ??!0
-
Pensioner5 said:The latter - an internal transfer. They say they'll compensate but their error and would have expected a faster response - unless of course there are thousands of people with the same problem ??!0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards