Faulty Cooker - Seller is refusing to cover disconnection & reconnection - Small Claims Court?

Alderbank

@Catriona28, please just tell us what happened when the electrician arrived.

Is this correct?

You have bought the second-hand electric cooker for £500 and it is now in the middle of your kitchen.
You phone an electrician to install it. He says, 'including my call-out fee that will be £150, please.' You agree.
He carries out the various electrical safety and other checks as part of the installation and says to you,'It's broke. The oven seems to work but none of the hobs do. I can't fix it; it needs lots of new parts. What do you want me to do?'
You say just disconnect it and you'll have to send it back. While still in your kitchen he says, 'Certainly, madam. That will be another £150 please. Card or cash?'

Is that what happened?

Okell

born_again said:

Catriona28 said:

Hi all, 

sorry for muddying the waters here. 

I'm not asking anything about my old oven, that was disconnected before i purchased this oven. 
Please forget my original post, I was getting confused between the original connection of a faulty oven and a reconnection of a replacement. 

But now we have established I am not entitled to demand a replacement and should accept a refund the timeline of events is

Original Payment - £800 

Purchase of Faulty Cooker - £500
Connection of Faulty Cooker - £150 (call out fee + labour) 
Disconnection of Faulty Cooker - £150 (call out fee + labour) 

Once all of this has been paid, I am back to where i started, with no cooker. 

I will now need to purchase a new cooker, and get that connected.

So I believe I should be entitled to £800, otherwise I will be £150 out of pocket for no cooker.

Original payment cant have been £800 . As you are including disconnection for faulty cooker 🤷‍♀️

£500 for cooker & £150 for connection. Is only £650.

For disconnection. They should not be charging. Or are they refunding the £150 connection fee?

Have a look online at Ao or other retailers. You can get a new cooker fully installed for less.

This is puzzling me also...

photome

born_again said:

Catriona28 said:

Hi all, 

sorry for muddying the waters here. 

I'm not asking anything about my old oven, that was disconnected before i purchased this oven. 
Please forget my original post, I was getting confused between the original connection of a faulty oven and a reconnection of a replacement. 

But now we have established I am not entitled to demand a replacement and should accept a refund the timeline of events is

Original Payment - £800 

Purchase of Faulty Cooker - £500
Connection of Faulty Cooker - £150 (call out fee + labour) 
Disconnection of Faulty Cooker - £150 (call out fee + labour) 

Once all of this has been paid, I am back to where i started, with no cooker. 

I will now need to purchase a new cooker, and get that connected.

So I believe I should be entitled to £800, otherwise I will be £150 out of pocket for no cooker.

Original payment cant have been £800 . As you are including disconnection for faulty cooker 🤷‍♀️

£500 for cooker & £150 for connection. Is only £650.

For disconnection. They should not be charging. Or are they refunding the £150 connection fee?

Have a look online at Ao or other retailers. You can get a new cooker fully installed for less.

I think the OP means they paid £650 for a cooker plus installation and are now being charged £150 for disconnection of the now faulty cooker. So they should be refunded £800 or not charged for the disconnection and refunded £650

Ps £150 is way over the top for disconnection/connection

i recently paid £45 to have my gas oven disconnected and pipe blanked off

Okell

Alderbank said:

@Catriona28, please just tell us what happened when the electrician arrived.

Is this correct?

You have bought the second-hand electric cooker for £500 and it is now in the middle of your kitchen.
You phone an electrician to install it. He says, 'including my call-out fee that will be £150, please.' You agree.
He carries out the various electrical safety and other checks as part of the installation and says to you,'It's broke. The oven seems to work but none of the hobs do. I can't fix it; it needs lots of new parts. What do you want me to do?'
You say just disconnect it and you'll have to send it back. While still in your kitchen he says, 'Certainly, madam. That will be another £150 please. Card or cash?'

Is that what happened?

My understanding is different!    

I believe:

1.  The OP bought a cooker from xyz for £500

2.  xyz charged the OP a further £150 to connect the new cooker

3.  The cooker turned out to be faulty and xyz said that they could neither repair nor replace so offered OP a refund of £650 which the OP has accepted.

4.  xyz have charged the OP an additional £150 to disconnect and collect the faulty cooker they sold her, so OP thinks she is £150 out of pocket.

5.  I don't think a third party electrician to connect/disconnect the cooker has been involved.


If the above is correct I think the OP is out of pocket by £150.

the_lunatic_is_in_my_head

screech_78 said:

I agree that the OP shouldn’t be out of pocket for a faulty product, however £300 is well beyond reasonable. It’s an insane price. 

We charge £100 for an electrical install and this would include disconnection of your old appliance too. If purchased from us, we would install/disconnect it ourselves for you. If you were asking for £300 to cover your own costs, I would decline based on the fact it’s not reasonable and would ask you to get some other quotes if you wouldn’t let us do it. 

Correct me if I'm wrong but does the install happen at the same time as delivery, i.e the cost of visiting a property is included in the purchase without install so the install at £100 is just the actual labour rather than any travel?

Boohoo

the_lunatic_is_in_my_head said:

screech_78 said:

I agree that the OP shouldn’t be out of pocket for a faulty product, however £300 is well beyond reasonable. It’s an insane price. 

We charge £100 for an electrical install and this would include disconnection of your old appliance too. If purchased from us, we would install/disconnect it ourselves for you. If you were asking for £300 to cover your own costs, I would decline based on the fact it’s not reasonable and would ask you to get some other quotes if you wouldn’t let us do it. 

Correct me if I'm wrong but does the install happen at the same time as delivery, i.e the cost of visiting a property is included in the purchase without install so the install at £100 is just the actual labour rather than any travel?

Has the OP said or given MSE. Forum a name /link to the seller? 

I thought Currys were expensive for this type of thing.

screech_78

the_lunatic_is_in_my_head said:

screech_78 said:

I agree that the OP shouldn’t be out of pocket for a faulty product, however £300 is well beyond reasonable. It’s an insane price. 

We charge £100 for an electrical install and this would include disconnection of your old appliance too. If purchased from us, we would install/disconnect it ourselves for you. If you were asking for £300 to cover your own costs, I would decline based on the fact it’s not reasonable and would ask you to get some other quotes if you wouldn’t let us do it. 

Correct me if I'm wrong but does the install happen at the same time as delivery, i.e the cost of visiting a property is included in the purchase without install so the install at £100 is just the actual labour rather than any travel?

In most cases, yes. We’ll deliver the new appliance, disconnect the old appliance and install the new one. It can also be booked as a service only however too, providing the appliance was purchased from us.