Damaged Air Source Heat Pump

BarmyBoy

Scaffman60 said:

Good morning 

I recently had an Air source Heat Pump installed and the fins was damaged on completion. I notified the company and an operatives visited and tried to repair them. A small amount was not repaired due the excess dent, they explained this will not effect the performance or any warranty etc. I asked for this to be replaced but they are not willing to do this and offered £100 compensation and free service. What are my rights and can I insist this is replaced. This was one of many problems we had during install unfortunately and still not happy with noise level. 

Hi
I recently had a cosy 6 installed and the fins were damaged. Did you manage to get yours repaired?

Thanks