Virgin Media charged me £938 early disconnection fee

iniltous

FWIW , I do get the ‘British’ politeness of not saying ‘ No ‘ directly and taking the diplomatic path of saying ‘I’ll think about it ‘ and although it’s not an excuse to be rude or obnoxious, it’s worth getting a little ‘battle hardened’ and if it’s not what you want , even if that may seem argumentative confrontational, it the long run it’s easier to say ‘ No ‘ upfront.
TBH the tactics these companies use (all of them)  , take a customer’s reasonableness ,  and use it against them , so there is absolutely no need to feel bad about saying , ‘No’ , but as I said , also keep it pleasant, there is no  no need to be rude either .

MarzipanCrumble

You have the right under Data Protection Regulations to ask for a recording of your conversations with VM.

pluetch

I think I've encountered the same problem. Did your complaint finally get resolved positively?

I also switched provider within a contract renewal cooling off period. I contacted VM before switching provider to confirm I was using the cooling off period so it came as a shock to receive a closing bill with an early disconnection fee of £606, over a month after being told it would be £0. I'm a little concerned VM are taking a long time to resolve my complaint (23 days so far) and that I'm not alone.

Potentially the error came from also using the new provider's switching service, so if you are switching from VM in a cooling-off period you might want to consider not using a switching service but then that's not ideal either.

I find contract negotiations over the phone very pressuring, so I'm grateful that cooling off periods provide adequate time to re-evaluate and realise I was slightly misled. It's a shame that VM have failed to automatically honour this and are causing unnecessary stress. Fingers crossed VM will agree with my view.