parcel did not arrive

soolin

RedImp_2 said:

soolin said:

This line;

"Delivery confirmation at royalmail.com"

suggests it will have delivery confirmation. 

But 2nd class Large Letter doesn’t!
Or rather is hit and miss

All mine do which is why I picked up on the point that OP posted where their receipt stated there was a delivery confirmation . 

Pollycat

soolin said:

RedImp_2 said:

soolin said:

This line;

"Delivery confirmation at royalmail.com"

suggests it will have delivery confirmation. 

But 2nd class Large Letter doesn’t!
Or rather is hit and miss

All mine do which is why I picked up on the point that OP posted where their receipt stated there was a delivery confirmation . 

How do you get delivery confirmation on RM 2nd class Large Letter service?

soolin

Pollycat said:

soolin said:

RedImp_2 said:

soolin said:

This line;

"Delivery confirmation at royalmail.com"

suggests it will have delivery confirmation. 

But 2nd class Large Letter doesn’t!
Or rather is hit and miss

All mine do which is why I picked up on the point that OP posted where their receipt stated there was a delivery confirmation . 

How do you get delivery confirmation on RM 2nd class Large Letter service?

I buy all my labels via ebay (for ebay purchases) or the RM site for non ebay- and they all give me delivery confirmation just like standard parcels. On ebay the delivery number is uploaded automatically as soon as I buy my label. If I buy via RM I have to add it to paypal myself.

I wasn't sure if there was the same delivery number on labels bought at PO, but the fact that the OPs receipt mentioned it had delivery conformation suggests that PO labels also have it.

Exodi

johnbar said:

Exodi said:

What does the tracking say? How long has it been since it was posted? Who was the carrier?

it was 2nd class,Large Letter, Weight 0.339 kg. can this be tracked? it was posted 28/05/2025 we have a receipt from post office with Ref: number and it also says Delivery confirmation at royalmail.com . The carrier was Royal mail. Thank you.

Thanks, what does the delivery confirmation say on the Royal Mail website? Does it suggest it was delivered or not?

@Soolin 's comment is pretty spot on imo:

soolin said:

As above there are time frames for making a claim. Firstly check the tracking as suggested, then if it doesn't show as delivered and you are within the time frame to start a claim then direct your sister here:

Online Claim

There is a check list of required documentation including a scan of the POP and proof of item value . For standard parcels the limit for a compensation claim is £20 but it's higher if RM48 or RM24 or special delivery was used.

johnbar

Pollycat said:

soolin said:

RedImp_2 said:

soolin said:

This line;

"Delivery confirmation at royalmail.com"

suggests it will have delivery confirmation. 

But 2nd class Large Letter doesn’t!
Or rather is hit and miss

All mine do which is why I picked up on the point that OP posted where their receipt stated there was a delivery confirmation . 

How do you get delivery confirmation on RM 2nd class Large Letter service?

I think i may have read it wrong, the receipt was for posting the parcel at the post office, and not delivery.

soolin

johnbar said:

Pollycat said:

soolin said:

RedImp_2 said:

soolin said:

This line;

"Delivery confirmation at royalmail.com"

suggests it will have delivery confirmation. 

But 2nd class Large Letter doesn’t!
Or rather is hit and miss

All mine do which is why I picked up on the point that OP posted where their receipt stated there was a delivery confirmation . 

How do you get delivery confirmation on RM 2nd class Large Letter service?

I think i may have read it wrong, the receipt was for posting the parcel at the post office, and not delivery.

You posted the message on the receipt earlier, you said 

“ with Ref: number and it also says Delivery confirmation at royalmail.com”

which implies it does have a reference number that can be checked for delivery confirmation on Royal Mail. 

Pollycat

soolin said:

johnbar said:

Pollycat said:

soolin said:

RedImp_2 said:

soolin said:

This line;

"Delivery confirmation at royalmail.com"

suggests it will have delivery confirmation. 

But 2nd class Large Letter doesn’t!
Or rather is hit and miss

All mine do which is why I picked up on the point that OP posted where their receipt stated there was a delivery confirmation . 

How do you get delivery confirmation on RM 2nd class Large Letter service?

I think i may have read it wrong, the receipt was for posting the parcel at the post office, and not delivery.

You posted the message on the receipt earlier, you said 

“ with Ref: number and it also says Delivery confirmation at royalmail.com”

which implies it does have a reference number that can be checked for delivery confirmation on Royal Mail. 

We're getting the story 3rd hand.
It's very hard to understand how the OP's sister posted this large letter. 

Considering your post earlier re you buying your labels online so you get delivery confirmation even for 2nd class large letter, I doubt the OPs sister bought the label online so I don't think she will have tracking/delivery confirmation for the service she bought.

martindow

Pollycat said:

soolin said:

johnbar said:

Pollycat said:

soolin said:

RedImp_2 said:

soolin said:

This line;

"Delivery confirmation at royalmail.com"

suggests it will have delivery confirmation. 

But 2nd class Large Letter doesn’t!
Or rather is hit and miss

All mine do which is why I picked up on the point that OP posted where their receipt stated there was a delivery confirmation . 

How do you get delivery confirmation on RM 2nd class Large Letter service?

I think i may have read it wrong, the receipt was for posting the parcel at the post office, and not delivery.

You posted the message on the receipt earlier, you said 

“ with Ref: number and it also says Delivery confirmation at royalmail.com”

which implies it does have a reference number that can be checked for delivery confirmation on Royal Mail. 

We're getting the story 3rd hand.
It's very hard to understand how the OP's sister posted this large letter. 

Considering your post earlier re you buying your labels online so you get delivery confirmation even for 2nd class large letter, I doubt the OPs sister bought the label online so I don't think she will have tracking/delivery confirmation for the service she bought.

I agree it isn't clear, but if she bought postage online the label would show the tracking number and if dropped off at a PO she would also get a CoP with it printed on.

Some tracking numbers are of the form AB111111111GB, but the large letter ones seem to be all figures.

Pollycat

martindow said:

Pollycat said:

soolin said:

johnbar said:

Pollycat said:

soolin said:

RedImp_2 said:

soolin said:

This line;

"Delivery confirmation at royalmail.com"

suggests it will have delivery confirmation. 

But 2nd class Large Letter doesn’t!
Or rather is hit and miss

All mine do which is why I picked up on the point that OP posted where their receipt stated there was a delivery confirmation . 

How do you get delivery confirmation on RM 2nd class Large Letter service?

I think i may have read it wrong, the receipt was for posting the parcel at the post office, and not delivery.

You posted the message on the receipt earlier, you said 

“ with Ref: number and it also says Delivery confirmation at royalmail.com”

which implies it does have a reference number that can be checked for delivery confirmation on Royal Mail. 

We're getting the story 3rd hand.
It's very hard to understand how the OP's sister posted this large letter. 

Considering your post earlier re you buying your labels online so you get delivery confirmation even for 2nd class large letter, I doubt the OPs sister bought the label online so I don't think she will have tracking/delivery confirmation for the service she bought.

I agree it isn't clear, but if she bought postage online the label would show the tracking number and if dropped off at a PO she would also get a CoP with it printed on.

Some tracking numbers are of the form AB111111111GB, but the large letter ones seem to be all figures.

But we don't know what service she bought.

And I'm not sure we'll find out.

savergrant

johnbar said:

Exodi said:

What does the tracking say? How long has it been since it was posted? Who was the carrier?

it was 2nd class,Large Letter, Weight 0.339 kg. can this be tracked? it was posted 28/05/2025 we have a receipt from post office with Ref: number and it also says Delivery confirmation at royalmail.com . The carrier was Royal mail. Thank you.

Go to track your item and enter your reference number from the receipt;

https://www.royalmail.com/track-your-item#/

You may also need your delivery postcode. Then you will find out whether rm think they have delivered it, know they haven't, or aren't sure.  If they think it's delivered it may be hard to claim it's lost.
What is the value of the 'parcel'?