parcel did not arrive

johnbar

My sister sent me a parcel but it did not arrive, she has a receipt from the post office she sent it from, where does she stand.

Exodi

What does the tracking say? How long has it been since it was posted? Who was the carrier?

swingaloo

That depends on a few things

When did she send it? I have had parcels delivered lately which took over 2 weeks to arrive.

What does the tracking say? I have had a few parcels I know were delivered when the tracking has not reflected that.

Has she allowed the correct time for delivery? Royal Mail do not consider a parcel lost until 10 days after its due delivery date. 
If she has allowed the correct time then she needs to put a claim in with Royal Mail.

Pollycat

johnbar said:

My sister sent me a parcel but it did not arrive, she has a receipt from the post office she sent it from, where does she stand.

Too little info.
Who is the carrier?
Is the receipt just proof of posting or did she send it tracked?
If she sent it tracked, what does the tracking say?
When did she post it?

soolin

As above there are time frames for making a claim. Firstly check the tracking as suggested, then if it doesn't show as delivered and you are within the time frame to start a claim then direct your sister here:

Online Claim

There is a check list of required documentation including a scan of the POP and proof of item value . For standard parcels the limit for a compensation claim is £20 but it's higher if RM48 or RM24 or special delivery was used.

Pollycat

The OP hasn't made it clear which carrier their sister used.

I can post Evri parcels at my local post office.

soolin

Pollycat said:

The OP hasn't made it clear which carrier their sister used.

I can post Evri parcels at my local post office.

Ah yes, that's true- i forgot that.

OP's history suggests they don't update their threads- but hopefully if t wasn't RM then they might come back and update so the advice can be changed.

johnbar

Exodi said:

What does the tracking say? How long has it been since it was posted? Who was the carrier?

it was 2nd class,Large Letter, Weight 0.339 kg. can this be tracked? it was posted 28/05/2025 we have a receipt from post office with Ref: number and it also says Delivery confirmation at royalmail.com . The carrier was Royal mail. Thank you.

soolin

This line;

"Delivery confirmation at royalmail.com"

suggests it will have delivery confirmation. 

swingaloo

Your post is confusing. You ask if it can be tracked and then say you have delivery confirmation? 

RedImp_2

soolin said:

This line;

"Delivery confirmation at royalmail.com"

suggests it will have delivery confirmation. 

But 2nd class Large Letter doesn’t!
Or rather is hit and miss