Tembo ISA transfer in delays

Percys_mum

Hi
I took out and maxed out a Tembo ISA in April, I want to transfer my Coventry BS ISA to Tembo, but it's over 2 months now and there's still a pause on the transfer in - very frustrating given the difference in interest rates 4.8% as opposed to 3.3%. I keep asking and get profuse apologies with no indication of when I can move my money. I'm beginning to wish I had found another provider. Well outside the 14 day cool off, but feel that this isn't good enough as they can't provide the service. Does anyone know where the delay is? Is it Coventry BS or Tembo? Do we have any recourse because of the delay?

Veteransaver

I didn't think the pause was still in place. I transferred an ISA last week, was done within a week

Percys_mum

Veteransaver said:

I didn't think the pause was still in place. I transferred an ISA last week, was done within a week

Was that from Coventry Building Society to Tembo? As I'm still seeing it as pausing until further notice.

OrangeBlueGreen

It looks like the Coventry BS pause is still in place https://help.tembomoney.com/en/articles/9105559-how-to-transfer-an-isa-to-tembo-s-cash-isa-new-existing-customers

If you're really adamant you want to be with Tembo, have you considered switching to someone else on the list and then switch to Tembo from there?

I switched from Virgin to Tembo and it took 2 days.

Percys_mum

OrangeBlueGreen said:

It looks like the Coventry BS pause is still in place https://help.tembomoney.com/en/articles/9105559-how-to-transfer-an-isa-to-tembo-s-cash-isa-new-existing-customers

If you're really adamant you want to be with Tembo, have you considered switching to someone else on the list and then switch to Tembo from there?

I switched from Virgin to Tembo and it took 2 days.

I wasn't aware that you could do several switches, that makes good sense. So I could transfer from Coventry where the pause is, to a provider that does work with Tembo?

flaneurs_lobster

I'm thinking of transferring my full balance from Monument to Tembo, anyone done this recently? 

Experience?

gt94sss2

flaneurs_lobster said:

I'm thinking of transferring my full balance from Monument to Tembo, anyone done this recently? 

Experience?

I opened a Tembo account on the evening of 11 June and requested an ISA transfer from Monument.

Monument transferred the balance on the 14 June and it was credited to my Tembo account today (16 June).

LovemeISAs

I transferred my LISA from Paragon to Tembo at the end of March. It still hasn’t been processed. I can’t get an answer on their live chat, their telephone number or by their official complaints procedure. No-one can’t tell me where my money is and when the transfer will be complete. I’d avoid them like the plague. Their customer service is awful. 

Does anyone have any ideas on how I can’t get this resolved? It’s very stressful considering the amount of money involved. 

Thanks.