SPUSU - WARNING!

AndyPK

Interesting. 

I like Spusu. So much nicer to deal with than EE ! 

have a look at TalkHome. (I think they have less functionality though)  or CoOp

BensonBooga

Glad I saw this post, I was just about to jump ship to Spusu but I just checked and my Honor phone is not on their supported list. 

Biker-Budgie

aah this is why my outgoing calls take an age to connect and most of my incoming calls go straight to VM. 

Honor 7 Pro, not supported.

Riverside_Ang

Seems to me that Spusu are getting the blame for some handsets that don't have all the functionality that they should, which Spusu would have no control over? Either way, always important to check compatibility / phone specs first. My experience of Spusu is they are excellent, and their customer service is way better than most others I've used over the years.

its_freddy

Yep, phone answered in 2 rings and issue solved in seconds 11/10 from me.

 I spent over an hour with sky this morning with very poor results 0/100

DianeWales

WE have nearly fallen into this trap.  We were about to port mine and my husband's phones to SPUSU from EE.  Hubby phoned the customer service team to check something and we were only at that point warned that WI-FI calling hasn't been rolled our for our Motorola G31 handsets!  We need this facility as we live in a rural area and not always the GREATEST signal and is absolutely essential for visiting the in-laws as the EE network is terrible.  I think it would be useful if they put a disclaimer on the front screen as it is a bit misleading in that it does state WI-FI calling and you really have to search for the information on what phones are supported.  If you don't know that Wi_fi calling is network dependent rather than phone dependent (It works fine for me on EE on my G31) then you wouldn't know to look further.  Sigh....guess I won't be saving £3.50 a month in the short term.  

d123

DianeWales said:

WE have nearly fallen into this trap.  We were about to port mine and my husband's phones to SPUSU from EE.  Hubby phoned the customer service team to check something and we were only at that point warned that WI-FI calling hasn't been rolled our for our Motorola G31 handsets!  

In phone terms that’s an old phone (4 years old now) so odds are it won’t ever be updated for them to support it.

mac.d

I decided to give SPUSU a try as my phone is enabled for 4g/volte with them, albeit wi-fi calling isn't. However, I'm getting some calls connecting ok, and some calls going to voicemail - both while at home. Also, had some calls just saying the person you are calling is unavailable, and although this was while in an area likely to have a poor signal, I was able to phone the person back when I got the text alert to say they'd phoned.

Looks like I'm going to have to ditch them.

SimonFF

After two years on Spusu, only today their customer service told me I'll never have proper 4g because my phone doesn't support Volte. I though Volte was an additional service but it turns out it is essential to get 4g calls.

Wightpost

Only switched to Spusu as it said on this site wifi calling. After I switched found out it was only Samsung and IPhone but as I have galaxy A70 thought it would be ok. It seems not. Available on A71 and much older phones but not A70. Spusu do not respond to any queries, so, annoyingly have to switch again after 2weeks. Should be made clearer on MSE comparison that it is a very selective service.