Warning: MBNA 0% for 22 Months credit card.

Altior

eschaton said:

Altior said:

Fairly standard that you only get a small spending window on a 0% purchases card. Santander is the only provider I can recall where the 0% applied to purchases for the duration of the offer.

Did you make that up?

No. Have you won awards for sarcasm? 

I've been stoozing for many years. Granted that is predominately not slow stoozing. But whenever I have had 0% purchase deals, there tended to be small a window at the beginning where the 0% applied to purchases.

I don't know the exact proportion where that has applied across the industry, as I can only judge it on my experiences. More of those types of deals I've enjoyed had the limitation, than not.

eschaton

Altior said:

eschaton said:

Altior said:

Fairly standard that you only get a small spending window on a 0% purchases card. Santander is the only provider I can recall where the 0% applied to purchases for the duration of the offer.

Did you make that up?

No. Have you won awards for sarcasm? 

I've been stoozing for many years. Granted that is predominately not slow stoozing. But whenever I have had 0% purchase deals, there tended to be small a window at the beginning where the 0% applied to purchases.

I don't know the exact proportion where that has applied across the industry, as I can only judge it on my experiences. More of those types of deals I've enjoyed had the limitation, than not.

Quite a few awards but I generally refuse most of them. 

DullGreyGuy

Stevey123 said:

Since my last/first post, I have complained to MBNA stating that they had contravened the CONC rule 3.1.1 Financial Promotions must be fair clear and not misleading. The 60 day aspect was not included in the headline - see Galaerin post/screenshot. MBNA declined my complaint. Since then, they have now added the 60 day element into the headline and it now says '21 months at 0% purchases made in the first 60 days, which all accepted will get".... I believe they have done this as a response to the above contravention. If they had upheld my complaint, they would have had to, potentially, refund all other customers who have fallen for this practice. My next step is the FOS in which I will be stating that they have also breached FCA conduct rule 1 - Firms must act with integrity. I will let you know how I get on.

But that screen shot was from the MSE website not MBNA so there will be a question on who actually determined the final format of the advert given that MSE is FCA regulated and are getting paid for the referrals  it could well be them

Fingerbobs

Altior said:

eschaton said:

Altior said:

Fairly standard that you only get a small spending window on a 0% purchases card. Santander is the only provider I can recall where the 0% applied to purchases for the duration of the offer.

Did you make that up?

No. Have you won awards for sarcasm? 

I've been stoozing for many years. Granted that is predominately not slow stoozing. But whenever I have had 0% purchase deals, there tended to be small a window at the beginning where the 0% applied to purchases.

I don't know the exact proportion where that has applied across the industry, as I can only judge it on my experiences. More of those types of deals I've enjoyed had the limitation, than not.

I've been Stoozing since 2006, so I like to think I've got a fairly good handle on what happens in the credit card market, and this doesn't chime with my experience I'm afraid. MBNA is the only 0% purchases card I recall seeing with this 60-day deadline. As always, this is just my personal recollection - happy to be shot down :-) 

Stevey123

DullGreyGuy said:

Stevey123 said:

Since my last/first post, I have complained to MBNA stating that they had contravened the CONC rule 3.1.1 Financial Promotions must be fair clear and not misleading. The 60 day aspect was not included in the headline - see Galaerin post/screenshot. MBNA declined my complaint. Since then, they have now added the 60 day element into the headline and it now says '21 months at 0% purchases made in the first 60 days, which all accepted will get".... I believe they have done this as a response to the above contravention. If they had upheld my complaint, they would have had to, potentially, refund all other customers who have fallen for this practice. My next step is the FOS in which I will be stating that they have also breached FCA conduct rule 1 - Firms must act with integrity. I will let you know how I get on.

But that screen shot was from the MSE website not MBNA so there will be a question on who actually determined the final format of the advert given that MSE is FCA regulated and are getting paid for the referrals  it could well be them

Ultimately, anything that MSE publish/financially promote on behalf of MBNA would have to be signed off/approved by MBNA. I have lodged the complaint with the FOS today so will let you know what happens 😊

SHCooper

Has anyone had any luck with complaints? I've just noticed after using it for 3 months that I've been charged a few hundred in interest! Just paying it off in full today and will never use it again!! 

I called MBNA and they have refunded my interest which is decent of them. 

I will open a new 0% with my actual bank so I can keep better watch on the transactions as the MBNA login/ app is very difficult to use! 

Cell

Stevey123 said:

DullGreyGuy said:

Stevey123 said:

Since my last/first post, I have complained to MBNA stating that they had contravened the CONC rule 3.1.1 Financial Promotions must be fair clear and not misleading. The 60 day aspect was not included in the headline - see Galaerin post/screenshot. MBNA declined my complaint. Since then, they have now added the 60 day element into the headline and it now says '21 months at 0% purchases made in the first 60 days, which all accepted will get".... I believe they have done this as a response to the above contravention. If they had upheld my complaint, they would have had to, potentially, refund all other customers who have fallen for this practice. My next step is the FOS in which I will be stating that they have also breached FCA conduct rule 1 - Firms must act with integrity. I will let you know how I get on.

But that screen shot was from the MSE website not MBNA so there will be a question on who actually determined the final format of the advert given that MSE is FCA regulated and are getting paid for the referrals  it could well be them

Ultimately, anything that MSE publish/financially promote on behalf of MBNA would have to be signed off/approved by MBNA. I have lodged the complaint with the FOS today so will let you know what happens 😊

Probably not unreasonable to ask how this went/is going nearly two months later.

QrizB

Cell said:

Stevey123 said:. I have lodged the complaint with the FOS today so will let you know what happens

Probably not unreasonable to ask how this went/is going nearly two months later.

The site's on the blink and isn't sending notifications, so @Stevey123 might not realise that you've asked.

Nasqueron

SHCooper said:

Has anyone had any luck with complaints? I've just noticed after using it for 3 months that I've been charged a few hundred in interest! Just paying it off in full today and will never use it again!! 

I called MBNA and they have refunded my interest which is decent of them. 

I will open a new 0% with my actual bank so I can keep better watch on the transactions as the MBNA login/ app is very difficult to use! 

Question is what is the basis for your complaint? You applied for a card that said only purchases in the first 60 days were interest free per the terms and they charged you for purchases outside that?