Volt benefits if account is O2 is in different name from Virgin Media

aroominyork

We are existing Virgin Media customers for broadband, with the account in my name. I recently moved my mobile contract to O2 and now have Volt benefits (double data etc). My wife has just moved her mobile contract to O2 but, according to the (not completely clear) O2/Virgin online info, she needs to change her O2 account into my name to get Volt. Is that really the only way, or can she get Volt benefits while keeping the account in her name?

flaneurs_lobster

Think that's right, Volt needs the name on the Virgin & O2 accounts to be the same to link the phone numbers and grant the benefits.

If your wife wants to keep her own O2 account but needs more data (and she is able to upgrade) then USwitch have 32GB for £8 or 70GB for £10. Might be better than current deal.

aroominyork

Thanks. I phoned O2 and they said if the address is the same it should activate Volt automatically, but they added it manually to ensure it does.

She got the USwitch £8 deal. Volt will double it to 64GB.

Detail_Merchant

They don't need to be in the same name, just at the same address.
I know this from personal experience as our broadband from VM is in my name, but we don't have an O2 account in my name, just in my OH's name.
There was no problem activating Volt benefits from the O2 account.