Ticketline - event cancelled booking fee and shipment fee not refunded

rikwill

I bought 4 tickets to see Oas-is at Manchester Academy 2 on 11th July 2025.  This included £9.60 of booking fees and shipment fees (for an e-ticket).  The event has now been cancelled due to vague "unforseen circumstances" but these fees have not been refunded.  Whilst I accept that this is permitted by the T&Cs of the ticketing agent, it seems unfair to swipe more than 10% of the ticket costs without giving a good reason for the event being cancelled.  I'm bothered about the principle, not the £9.60.  Anybody else had this experience and is it worth reporting to the CMA?  

Hoenir

The ticket agency is unconnected to the event. Their overhead costs need to be covered whatever. They've fulfilled their obligations. Likewise they have the additional costs to bear of making the refunds. This is a total loss scenario for them.