Ticketline - event cancelled booking fee and shipment fee not refunded

rikwill

I bought 4 tickets to see Oas-is at Manchester Academy 2 on 11th July 2025.  This included £9.60 of booking fees and shipment fees (for an e-ticket).  The event has now been cancelled due to vague "unforseen circumstances" but these fees have not been refunded.  Whilst I accept that this is permitted by the T&Cs of the ticketing agent, it seems unfair to swipe more than 10% of the ticket costs without giving a good reason for the event being cancelled.  I'm bothered about the principle, not the £9.60.  Anybody else had this experience and is it worth reporting to the CMA?  

Hoenir

The ticket agency is unconnected to the event. Their overhead costs need to be covered whatever. They've fulfilled their obligations. Likewise they have the additional costs to bear of making the refunds. This is a total loss scenario for them. 

sheramber

Are you sure the event has been cancelled?

There are reports that tickets have been cancelled due to purchases by bots.
 

Some fans are complaining that they bought their ticket’s legitimately 

molerat

sheramber said:

Are you sure the event has been cancelled?

There are reports that tickets have been cancelled due to purchases by bots.
 

Some fans are complaining that they bought their ticket’s legitimately 

This is for Oas-is, not Oasis.  The concert has been cancelled

https://www.manchesteracademy.net/event/unavailable/13376225/oas-is-same-hits-same-night-same-city-manchester-academy-2-2025-07-11-19-30-00?platform=standard

Grumpy_chap

Hoenir said:

The ticket agency is unconnected to the event. Their overhead costs need to be covered whatever. They've fulfilled their obligations. Likewise they have the additional costs to bear of making the refunds. This is a total loss scenario for them. 

I don't think I agree.
As far as I can tell, the tickets for this event (at Manchester Academy) were only available via Ticketline.
The OP has a contract with Ticketline, not with the venue.
The venue has cancelled the event, resulting in Ticketline needing to refund the OP.  I can't see any reason why the OP should not receive a full refund.
The fact this leaves Ticketline suffering a loss is not the OP's concern - Ticketline had every ability to protect their commercial interests by whatever agreement they reached with the venue for providing the ticketing service.