Dyson refusing to to refund

Okell

photome said:

born_again said:

What would be the chance of currys spotting this is not the original vacuum?

Quite high as the OP bought an airwrap 😀

                      

Ergates

Okell said:

Ergates said:

Jumblebumble said:

Sunflower_93 said:

Thanks for your responses, 

I thought that might be the case, obviously shot myself in the foot going directly with the manufacturer to resolve an issue with their product I guess! 

So I’m assuming then this is how it will be going forward I.e. if the repaired product develops a fault I just keep having to accept a repairs from them until my guarantee/ warranty runs out? 

Thanks ☺️

Alas it is an easy mistake to believe some posters on here who advise people to do exactly what you did without it occurring to them that the retailer can subsequently  wash their hands of the situation by stating the the item you are now saying is faulty is not the one they sold you.

I don't believe there are posters on here who regularly advise people to go straight to the manufacturer rather than the retailer.  "Your rights are with the retailer not the manufacturer" is one of the mantras of the forum.

In my view that is OK so long as the consumer has first approached the retailer and the retailer has told them to go to the manufacturer.  I take that as the retailer delegating their right to repair or replace to the manufacturer to act on their behalf.  (And I would tell the retailer that)

Yes, exactly that.

the_lunatic_is_in_my_head

Okell said:

the_lunatic_is_in_my_head said:

Worth a note, Currys seem to have a return flow on their website, if that encourages or instructs to contact the manufacturer that could give OP a reasonable position to count contacting the manufacturer as a repair/replace attempt provided by the retailer now giving them the right to reject. 

Yes, that might be OK, although I think I'd prefer to contact Currys "live" and have them advise me to go to the manufacturer

Picked up a washing machine from one of the big retailers (not Currys) a few years back, out of curiosity clicked through their "I have a problem" flow on the site and they basically tell you to go to the manufacturer.

I asked them about this topic and they said "[the company] ensures that the customer receives their full statutory entitlement (e.g. repair/replacement/final right to reject) and the customer is not prejudiced by having made contact with the manufacturer directly."

That could be read two ways I guess but in the context of the question I asked and the rest of the email they sent it implies if you had an issue, went to the manufacturer off the back of their advice, but that failed you'd then have the right to reject.

As I say, don't know what Currys flow actually does but a lot of these big retailer's do their best to push you to the manufacturer. 

Other option is it breaches the CPRs giving the right to unwind.

But of course both only apply where the company persuades the customer to go to the manufacturer via their various communications which could include info in store, on the receipt, website, returns flow, CS contact, (with some of those it's a fair argument even if the customer hasn't actually had that interaction as who is to say they didn't).

Remember buying something in Argos (for a fiver) and being given a flyer with various manufacturer contact details on, lady said "because they like to know of any issues." She was nice enough so I just took it and smiled but obviously they give you this to palm you off somewhere else.