Dyson refusing to to refund

Ergates

Jumblebumble said:

Sunflower_93 said:

Thanks for your responses, 

I thought that might be the case, obviously shot myself in the foot going directly with the manufacturer to resolve an issue with their product I guess! 

So I’m assuming then this is how it will be going forward I.e. if the repaired product develops a fault I just keep having to accept a repairs from them until my guarantee/ warranty runs out? 

Thanks ☺️

Alas it is an easy mistake to believe some posters on here who advise people to do exactly what you did without it occurring to them that the retailer can subsequently  wash their hands of the situation by stating the the item you are now saying is faulty is not the one they sold you.

I don't believe there are posters on here who regularly advise people to go straight to the manufacturer rather than the retailer.  "Your rights are with the retailer not the manufacturer" is one of the mantras of the forum.

born_again

What would be the chance of currys spotting this is not the original vacuum?

eskbanker

born_again said:

What would be the chance of currys spotting this is not the original vacuum?

Apart from the ethical (or even legal) issues of deliberately trying to mislead in that way, it seems highly likely that they'd check serial numbers, to avoid the situation where someone buys a new product to replace a broken old one and tries to return the latter for a refund....

born_again

eskbanker said:

born_again said:

What would be the chance of currys spotting this is not the original vacuum?

Apart from the ethical (or even legal) issues of deliberately trying to mislead in that way, it seems highly likely that they'd check serial numbers, to avoid the situation where someone buys a new product to replace a broken old one and tries to return the latter for a refund....

I know it's unethical 👍

Just a thought.

eskbanker

born_again said:

eskbanker said:

born_again said:

What would be the chance of currys spotting this is not the original vacuum?

Apart from the ethical (or even legal) issues of deliberately trying to mislead in that way, it seems highly likely that they'd check serial numbers, to avoid the situation where someone buys a new product to replace a broken old one and tries to return the latter for a refund....

I know it's unethical 👍

Just a thought.

For info, I posted something very similar a few years ago and had my post deleted along with a warning from the forum admins:

Our rules say: "...if you are thinking of posting about taking advantage of something that is dubious, or that exploits a 'grey area' of the law, err on the side of caution and do not share information about it".

photome

born_again said:

What would be the chance of currys spotting this is not the original vacuum?

Quite high as the OP bought an airwrap 😀

Aylesbury_Duck

photome said:

born_again said:

What would be the chance of currys spotting this is not the original vacuum?

Quite high as the OP bought an airwrap 😀

Oh, that sucks...

the_lunatic_is_in_my_head

Worth a note, Currys seem to have a return flow on their website, if that encourages or instructs to contact the manufacturer that could give OP a reasonable position to count contacting the manufacturer as a repair/replace attempt provided by the retailer now giving them the right to reject. 

Okell

Ergates said:

Jumblebumble said:

Sunflower_93 said:

Thanks for your responses, 

I thought that might be the case, obviously shot myself in the foot going directly with the manufacturer to resolve an issue with their product I guess! 

So I’m assuming then this is how it will be going forward I.e. if the repaired product develops a fault I just keep having to accept a repairs from them until my guarantee/ warranty runs out? 

Thanks ☺️

Alas it is an easy mistake to believe some posters on here who advise people to do exactly what you did without it occurring to them that the retailer can subsequently  wash their hands of the situation by stating the the item you are now saying is faulty is not the one they sold you.

I don't believe there are posters on here who regularly advise people to go straight to the manufacturer rather than the retailer.  "Your rights are with the retailer not the manufacturer" is one of the mantras of the forum.

I think sometimes consumers come on here and say that when they've complained to the retailer that the retailer has told them to go to the manufacturer, and they want to know if that is the right thing to do as they thought it was the retailer's responsibility, not the manufacturer's.

They are often told here that the retailer will usually only refer the problem to the manufacturer anyway, so it will be quicker and less hassle to follow the retailer's advice to go direct to the manufacturer.

In my view that is OK so long as the consumer has first approached the retailer and the retailer has told them to go to the manufacturer.  I take that as the retailer delegating their right to repair or replace to the manufacturer to act on their behalf.  (And I would tell the retailer that)

The problem here is that the OP never seems to have approached Currys in the first place so Currys have lost their stautory right to repair or replace.  That doesn't seem right to me

Okell

the_lunatic_is_in_my_head said:

Worth a note, Currys seem to have a return flow on their website, if that encourages or instructs to contact the manufacturer that could give OP a reasonable position to count contacting the manufacturer as a repair/replace attempt provided by the retailer now giving them the right to reject. 

Yes, that might be OK, although I think I'd prefer to contact Currys "live" and have them advise me to go to the manufacturer