Change name on Sky account

fluffymitten

Getting divorced and want to change our Sky account of 30-odd years from joint names to that of my ex only as they are remaining in the property.

Sky are refusing to make the change, saying that the account must be closed and a new one opened. 

Has anyone successfully gotten a name removed from a joint Sky account? It's been easy enough to do on every other service / utility but Sky seem to be very unhelpful.

Penguin_

Just close the account & let your ex open a new one.

fluffymitten

Not the solution I was looking for. There's a lot of discounts on that account and freebies. They work from home so having to cancel the broadband and phone line and set that up again will be disruptive.

Ayr_Rage

Sky do not do joint accounts, they just allow an extra authorised user but that person cannot cancel or take over the account.

You have no option but to cancel and order again, with equipment having to be returned as well.

fluffymitten

Ah. Ok. It's been so long since it was all set up. I'll double check the details. Thanks for the tip.

Penguin_

fluffymitten said:

Not the solution I was looking for. There's a lot of discounts on that account and freebies. They work from home so having to cancel the broadband and phone line and set that up again will be disruptive.

That isn't Sky's problem sadly. You either keep it as it is, or you cancel & re-open. Chances are if your ex explains the situation, they should be ok to have to supply of internet disruption kept to a minimum.

JohnSwift10

Whose bank account is the direct debit paid from?

Just pay it from whoever's bank account is watching it.

It doesn't even need to be the account holders bank account.

fluffymitten

JohnSwift10 said:

Whose bank account is the direct debit paid from?

Just pay it from whoever's bank account is watching it.

It doesn't even need to be the account holders bank account.

Before I posted my question I searched the forum and most of the results were about problems resulting from not properly changing the account owner following events such as divorce. Not only do I not want hassle when something needs to change in the future once the dust has settled, I also don't want to find myself on the hook should the bill go unpaid. At present it's paid from our joint account and can be easily switched but, legally, I would still be responsible.

fluffymitten

Penguin_ said:

fluffymitten said:

Not the solution I was looking for. There's a lot of discounts on that account and freebies. They work from home so having to cancel the broadband and phone line and set that up again will be disruptive.

That isn't Sky's problem sadly. You either keep it as it is, or you cancel & re-open. Chances are if your ex explains the situation, they should be ok to have to supply of internet disruption kept to a minimum.

Understood, was just providing some context for the preference to change the name rather than close the account and open a new one