Item missing

smartshopper80

Okell said:

eskbanker said:

smartshopper80 said:
I own a small business, and they're like my supplier. I spend 15-20K monthly on this retailer.

You spend the thick end of quarter of a million annually with this supplier and the two of you are fighting over one measly missing T-shirt?  There must be more to this but it's clearly not a consumer rights issue!

This ^ is exactly what I thought!    

Also it sounds to me like the OP is buying this stuff retail rather than wholesale or commercially.  Why would regular and routine business purchases trigger security warnings with the OP's bank, and why would the supplier suggest to a commercial customer that they use gift cards!?!?.

I'm the OP. I had a brain fart earlier. It's 1000-2000 monthly. Not 10-20K.  I do, however, spend 10-20K monthly on various retailers based in different countries.

Coz I use overseas bank cards more often. My banks tend to block my cards for security reasons, such as placing several orders during a shorter period of time. Also, my transactions to them are foregin, which may be labelled as higher risks.

The retailer doesn't think of them as a supplier to me . I'm just a normal customer. I contacted them to see if my account had been flagged or something coz I wasn't able to place an order from time to time. They guessed it's either WorldPay or my card issuers blocked it temporarily. That's why they suggested giftcards.

Okell

smartshopper80 said:

eskbanker said:

smartshopper80 said:
I own a small business, and they're like my supplier. I spend 15-20K monthly on this retailer.

You spend the thick end of quarter of a million annually with this supplier and the two of you are fighting over one measly missing T-shirt?  There must be more to this but it's clearly not a consumer rights issue!

I'm the OP. I had a brain fart earlier. It's 1000-2000 monthly. Not 10-20K.

That's still £12k - £24k per year.

You sound like too good a customer for your "supplier" to be quibbling over a single t-shirt.

Are you buying them retail or what?  Seems odd to me that your bank's security systems would flag a regular business transaction and seems equally odd that a supplier would suggest that a regular business customer buy gift cards to purchase merchandise

[Edit: above cross-posted with OP]

smartshopper80

eskbanker said:

smartshopper80 said:

eskbanker said:

smartshopper80 said:
I own a small business, and they're like my supplier. I spend 15-20K monthly on this retailer.

You spend the thick end of quarter of a million annually with this supplier and the two of you are fighting over one measly missing T-shirt?  There must be more to this but it's clearly not a consumer rights issue!

I'm the OP. I had a brain fart earlier. It's 1000-2000 monthly. Not 10-20K.

That still buys a lot of T-shirts!  If the supplier doesn't value your custom enough to resolve such a minor issue then go elsewhere....

Coz the majority of items I sell are designer brands. The average are priced around £150-400.

born_again

smartshopper80 said:

eskbanker said:

smartshopper80 said:

eskbanker said:

smartshopper80 said:
I own a small business, and they're like my supplier. I spend 15-20K monthly on this retailer.

You spend the thick end of quarter of a million annually with this supplier and the two of you are fighting over one measly missing T-shirt?  There must be more to this but it's clearly not a consumer rights issue!

I'm the OP. I had a brain fart earlier. It's 1000-2000 monthly. Not 10-20K.

That still buys a lot of T-shirts!  If the supplier doesn't value your custom enough to resolve such a minor issue then go elsewhere....

Coz the majority of items I sell are designer brands. The average are priced around £150-400.

I watched Never Go Back (Jack Reacher) last night again... A line in that film springs to mind.

The Numbers Do No Add Up.


I'm guessing far east suppliers do not worry about losing customers over the odd shirt...

If you are buying legit designer brands. Then that is a different matter.🤷‍♀️

smartshopper80

Okell said:

smartshopper80 said:

eskbanker said:

smartshopper80 said:
I own a small business, and they're like my supplier. I spend 15-20K monthly on this retailer.

You spend the thick end of quarter of a million annually with this supplier and the two of you are fighting over one measly missing T-shirt?  There must be more to this but it's clearly not a consumer rights issue!

I'm the OP. I had a brain fart earlier. It's 1000-2000 monthly. Not 10-20K.

That's still £12k - £24k per year.

You sound like too good a customer for your "supplier" to be quibbling over a single t-shirt.

Are you buying them retail or what?  Seems odd to me that your bank's security systems would flag a regular business transaction and seems equally odd that a supplier would suggest that a regular business customer buy gift cards to purchase merchandise

As explained earlier. I'm not a bussines partner to this retailer. Just a rnormal customer. I brought up that I'm a re-seller when asking them if my account had been flagged. They said no, and re-selling is not a problem for them. 

My banks didn't know the nature of all transactions. I don't have any business account. For them, when decent amount of money is spent, espeically multilple transactions within a shorter period of time, the systems would take anti-fraud measurements to protect the customers. I'm not just talking about foreign banks. I use LLoyds too. They do the same thing. 

eskbanker

smartshopper80 said:
I don't have any business account.

That would seem an obvious area for urgent corrective action, along with getting your supply chain(s) sorted out.

Aylesbury_Duck

smartshopper80 said:

Okell said:

smartshopper80 said:

eskbanker said:

smartshopper80 said:
I own a small business, and they're like my supplier. I spend 15-20K monthly on this retailer.

You spend the thick end of quarter of a million annually with this supplier and the two of you are fighting over one measly missing T-shirt?  There must be more to this but it's clearly not a consumer rights issue!

I'm the OP. I had a brain fart earlier. It's 1000-2000 monthly. Not 10-20K.

That's still £12k - £24k per year.

You sound like too good a customer for your "supplier" to be quibbling over a single t-shirt.

Are you buying them retail or what?  Seems odd to me that your bank's security systems would flag a regular business transaction and seems equally odd that a supplier would suggest that a regular business customer buy gift cards to purchase merchandise

As explained earlier. I'm not a bussines partner to this retailer. Just a rnormal customer. I brought up that I'm a re-seller when asking them if my account had been flagged. They said no, and re-selling is not a problem for them. 

My banks didn't know the nature of all transactions. I don't have any business account. For them, when decent amount of money is spent, espeically multilple transactions within a shorter period of time, the systems would take anti-fraud measurements to protect the customers. I'm not just talking about foreign banks. I use LLoyds too. They do the same thing. 

You can explain all you like, you're wrong.  You are buying these items to re-sell as a business, which means you don't have consumer rights.  That's the law, not a matter of opinion.  

You do have contractual rights of course.

Okell

This is the weirdest thread I've read for a while.

The OP starts what looks like a normal thread from a consumer asking for advice on how to deal with a missing t-shirt from a "retailer" after a purchase by gift card.

Turns out the OP is running a business spending about £20k a year with this "retailer" buying designer t-shirts at £150 - £400 a pop for resale.  Furthermore the retailer is overseas and the purchases are being made not on a business account but on various overseas personal bank cards where the volume and/or frequency of transactions can be red-flagged by the banks' security systems.  So the OP has to resort to making business purchases by buying gift cards!

Think I'll take the Duncan Bannatyne approach on this one...

Aylesbury_Duck

Okell said:

This is the weirdest thread I've read for a while.

The OP starts what looks like a normal thread from a consumer asking for advice on how to deal with a missing t-shirt from a "retailer" after a purchase by gift card.

Turns out the OP is running a business spending about £20k a year with this "retailer" buying designer t-shirts at £150 - £400 a pop for resale.  Furthermore the retailer is overseas and the purchases are being made not on a business account but on various overseas personal bank cards where the volume and/or frequency of transactions can be red-flagged by the banks' security systems.  So the OP has to resort to making business purchases by buying gift cards!

Think I'll take the Duncan Bannatyne approach on this one...

"But what about my consumer rights?"

Ergates

smartshopper80 said:

Okell said:

smartshopper80 said:

eskbanker said:

smartshopper80 said:
I own a small business, and they're like my supplier. I spend 15-20K monthly on this retailer.

You spend the thick end of quarter of a million annually with this supplier and the two of you are fighting over one measly missing T-shirt?  There must be more to this but it's clearly not a consumer rights issue!

I'm the OP. I had a brain fart earlier. It's 1000-2000 monthly. Not 10-20K.

That's still £12k - £24k per year.

You sound like too good a customer for your "supplier" to be quibbling over a single t-shirt.

Are you buying them retail or what?  Seems odd to me that your bank's security systems would flag a regular business transaction and seems equally odd that a supplier would suggest that a regular business customer buy gift cards to purchase merchandise

My banks didn't know the nature of all transactions. I don't have any business account.

You need to sort that out, like, yesterday.  For 2 main reasons

1) As you've already partially discovered - business transactions on a personal account will often look like either fraudulent activity or money laundering. On the lighter end of the scale (as you've experienced) you'll get transactions blocked.   But there is a significant risk you'll trigger the bank's AML checks and you accounts will be frozen whilst investigations are carried out.   These can take time, during which you'll have *no* access to your account. 

2) You're in breach of the T&C on your account.  You're not meant to use personal accounts to run a business.   Personal accounts are (mainly) free.  Businesses are expected to pay.  Essentially, you're using a service, provided for free, to turn a profit.   The bank, when they eventually figure this out, will not be happy.   If they're feeling generous they might just send you a nice letter telling you to come in and speak to them about transferring to an appropriate account.   If they're not, they'll just close your account and bar you from ever holding an account with them again.