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RWG - When does a 24 month SIM actually end?

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Stompa
Stompa Posts: 8,374 Forumite
Part of the Furniture 1,000 Posts Name Dropper
edited 2 June at 8:33PM in Mobiles
I have an RWG 24 month SIM card which was purchased on 18/06/23, so I would expect it to end around 18/06/25. Oddly though, the monthly allowance has always been reset on the 2nd of each month. So it has reset today, but when I text 'info ukrwg24' to 669, rather than getting a text detailing how much of my bundle is remaining I just get 'You have no matching bundles'.

Does anybody know if this is just a quirk of the system (i.e. ukrwg24 can't cope with the final partial month) or has the 24 month SIM actually ended? It still appears to make/receive calls, though that could perhaps be due to the SIM having a small amount of credit on it.

I should perhaps add that I've been unable to find the relevant T&Cs on the RWG website.

Stompa

Comments

  • Frozen_up_north
    Frozen_up_north Posts: 2,770 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    You can find out your contract end date by texting INFO to 85075 to find this out without requesting a PAC or STAC switching code
  • Stompa
    Stompa Posts: 8,374 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    You can find out your contract end date by texting INFO to 85075 to find this out without requesting a PAC or STAC switching code
    Thanks, that gets me: "Your current balance is £x.xx. You don't have any active bundles."

    which presumably implies that it has already ended???


    Stompa
  • Frozen_up_north
    Frozen_up_north Posts: 2,770 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Sorry, the 85075 number is a generic one that should work for any network. I am with 1p Mobile on a non contract 30 day rolling basis and that text doesn’t result in a response.
  • Stompa
    Stompa Posts: 8,374 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    OK, thanks anyway.
    Stompa
  • Phones4Chris
    Phones4Chris Posts: 1,218 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    The RWG service is provided by NOW Mobile who apparently seem to have taken over running the RWG service according to a few other posts I've seen. If you want info or CS then probably best to go to the NOW Mobile website and use Chat or Phone/Text/email their CS. That seems to have worked for some that had problems.
  • Stompa
    Stompa Posts: 8,374 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    The RWG service is provided by NOW Mobile who apparently seem to have taken over running the RWG service according to a few other posts I've seen. If you want info or CS then probably best to go to the NOW Mobile website and use Chat or Phone/Text/email their CS. That seems to have worked for some that had problems.
    Thanks, I did query it with RWG support but got no response. Either way I've now ported the number to another provider, so it's no longer a problem.
    Stompa
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