1p Mobile - no customer service!

Frozen_up_north

I have a minor query with 1p, and I am a customer. I filled out their on-line form, but after several days no response.

I have tried their 0333 344 2278 customer service number many times, no answer.

I do like their 14GB roaming and reasonable prices, but a total lack of support is a concern.

Anyone had any luck contacting them?

Thanks

tinker411

Frozen_up_north said:

I have a minor query with 1p, and I am a customer. I filled out their on-line form, but after several days no response.

I have tried their 0333 344 2278 customer service number many times, no answer.

I do like their 14GB roaming and reasonable prices, but a total lack of support is a concern.

Anyone had any luck contacting them?

Thanks

Yes - by Live Chat.

I have never got through to them on the phone, and email (I've found anyway) is only answered if initiated by them via Live Chat.

Frozen_up_north

Thanks, I tried the “live” chatbot and think the first request was via that route. I will try again next week.

As part of Utility Warehouse/Telecom Plus group, I would have expected better service.

PHK

Yes, filled in the contact form and had a reply via email in a few hours. 

tinker411

Frozen_up_north said:

Thanks, I tried the “live” chatbot and think the first request was via that route. I will try again next week.

No problem. Best of luck - longest wait I've had on chat is about 5 minutes or so so you should be fine.

Frozen_up_north said:

As part of Utility Warehouse/Telecom Plus group, I would have expected better service.

Yes, I agree, I would have thought they'd be easier to get hold of by phone for one.

That being said, I had a Utility Warehouse sim only (UW) for a while some time back. While the service worked well enough, dealing with customer service was an odd experience (the app giving expected phone queue length was a nice touch though). One thing was a little amusing though - if I called 150 from the UW sim (rather than the usual 0333xxxxxxx number/s for UW's own customer service) I was greeted with the message 'thank you for calling 1p Mobile customer service'... make of that what you will.

Frozen_up_north

Wow, finally received a reply to my query. Took about a week.

The "chatbot" didn't fail to answer, so for that reason it wouldn't connect me to a real person. The phone number rings then an auto answer says nobody is available and hangs up.

0/10 for customer service