Orange no connection

Carp3Di3m

We moved house yesterday and now we dont have in the house any connection with Orange anymore.

We have to go outside of the house to make/take calls. If we go into the house the connection gets lost.

Can i cancel the contract because of this reason?

utilitybroker

No not normally.

The T&C say.

"what we aim to provide in the UK
3.1 We will take all reasonable steps to make the Services available to you at all times. The Services are only available within the range of the base stations that make up our Network. We cannot guarantee a continuous fault free service. Please note that:
3.1.1 the quality and availability of Services may sometimes be affected by factors outside our control - such as local physical obstructions, atmospheric conditions, other causes of radio interference, features or functionality of your Device, the number of people trying to use the network at the same time, and faults in other telecommunication networks to which the Network is connected
3.1.2 the quality of our Services may not be at its best inside buildings or below ground
3.2 When you move outside the Orange enhanced service area this may result in:
3.2.1 the call being terminated if you are on a video call
3.2.2 the speeds at which data is downloaded being affected.
3.3 Any coverage maps are our best estimate but not a guarantee of service coverage which may vary from place to place. "

Carp3Di3m

so that means i have to stick with them and cant use my mobile at home.

Cool.

espresso

Carp3Di3m wrote: »

so that means i have to stick with them and cant use my mobile at home.

Cool.

All mobile operators would be the same if you move. None of them have 100% coverage. Try going upstairs or use a different handset e.g. possibly one with an external aerial.