I left my car at garage for a service and it got scratched?

paul_c123

Did you take pictures of the car, unscratched, immediately before it was left at the garage?

Deeme1099

I did visual check but didn't take it as I took picture just 5 mins before hand on my driveway.

paul_c123

eskbanker said:

Deeme1099 said:

I left my car at the garage, and it was scratched. How do you think that happened?"

Obviously nobody on here knows how it happened, but what have the garage said?

OP you have forgotten to answer this one. What have the garage said?

Ayr_Rage

If you didn't notice the damage at the garage on collection and bring it to their attention at the time you'll have little chance of any redress unless they admit they scratched it.

Deeme1099

I emailed them and waiting for response.

UnsureAboutthis

Unless the garage has a video of the car going out with this damage, it is your word against theirs.
This is a lesson for all of us, take pics of car and mileage way in and check for damage/mileage before you drive the car away.
I had a dent on the passenger side of my car a few years ago after i brought the car back home. I was 99% certain that the door had caught a pillar on the their car lifts but as I had no evidence and I was not 100% certain, I did not bother.

Deeme1099

How much would it cost to fix. I can't believe 😭 I will have to fix it the car was new I can't believe they can do that 

Barkin

Deeme1099 said:

I did visual check but didn't take it as I took picture just 5 mins before hand on my driveway.

So, playing devil's advocate, the damage could've been done between leaving your house and getting to the garage?

Deeme1099

The cars looks brand new and there was no cars it was clear 😭 it didn't happen. It doesn't look like car on car scratch it looks like a tool 

Deeme1099

Kwik fit still haven't emailed me back. Here how it looks after a wash how much will it cost to repair I want it done asap .

Thanks