Negative eBay Experience

Anonymous_eBay_Buyer

Hello,

I have just registered on this forum, and this is my very first post. Nice to meet everyone!

I just wanted to share a negative experience I’ve had with an eBay seller earlier this year back in January 2025. I will start off by saying that this issue has obviously long since been resolved; I am basically only requesting comments and opinions, or perhaps pointers on how I could have handled this situation differently on the off chance that something similar happens again. Sorry if my post is a bit long.

To begin, I ordered a computer mouse from the seller near the end of December 2024; The total cost of this mouse was around $15. But on the day of the scheduled delivery, I didn’t get the package, despite the tracking showing that it was delivered in my mailbox. When I checked my mailbox after getting the alert on my phone that the package was delivered, it wasn’t in there. I also checked all around my porches, but the package wasn’t there either. Therefore, the very next day, I filed a missing mail search report with USPS. However, after over 15 days of searching, they still never found the package. That indicated to me that the package was lost and couldn’t be recovered.

After this, I decided to reach out to the seller and explain the whole situation to him. I described everything exactly as I am describing it now; that the tracking was showing delivered to my mailbox, but the package wasn’t in there, and that I filed a mail search report, but the package was never found. I also requested that he send me a replacement; I honestly didn’t anticipate this to be any issue at all, as the mouse was only $15 (with shipping included). However, over 2 days passed, and he never responded. Thinking that he may have missed my initial message, I sent him another message asking if he has received it. The seller finally responded soon after I sent that second message, but he only stated, “Yes, says delivered.” and then displayed the tracking number. He didn’t say anything else in his message. I was extremely confused by this response, as I had already explained that in my first message and he didn’t answer my question, but I still sent him one more message, explaining my situation again, and again asking if he could send me a replacement. I also added that it was intended as a gift for a family member. The seller never responded to this message.

After 24 hours of his nonresponse to my final message and realizing at this point the seller was unwilling to assist me, I opened an Item Not Received case and requested a refund. Within minutes of opening the case, the seller immediately uploaded the tracking number (while still never responding to me in the process). Of course, I then had to wait 3 days before I could ask eBay to step in. I then uploaded the documentation showing that I filed the USPS search report and I explained the situation in more detail. A few minutes later, the case closed out in the seller’s favor, and I received an email stating I wouldn’t get a refund. While I was naturally upset and very confused by this outcome, I didn’t give up and appealed the case outcome. A day later, I finally received a refund.

Sidenote: I do understand now that eBay sellers aren’t responsible for packages once tracking shows them delivered, but I wasn’t aware of that at the time of the incident, and that was the first time I didn’t receive an order. Even so, I can’t help but feel that the seller could have done much more to try to help instead of deliberately ignoring me, or at the very least instructed me to open a case so I may get a refund, as I ultimately did. Because of his actions, I had to wait a very long time to even receive the refund, when I could have possibly received it much sooner if he had given me a proper, genuine response to my inquiry. And if the issue was that he didn’t believe me, I would have been more than happy to provide him with the evidence, but he never gave me the opportunity to do so. This is also very scary to me because what if my missing item was very expensive? His actions to me indicate that he didn’t value nor respect me as a paying customer or even as an individual at all, and that he was only thinking of himself and the very little money he would lose by accommodating me. Surprisingly and perhaps ironically, he is a top-rated eBay seller (which is part of the reason I chose to purchase from him to begin with). But I highly suspect that most people who left him positive reviews didn’t encounter any issues with their order. In the end, I decided against leaving him a negative review, as I did ultimately get my refund, and I suspected that he would attempt to distort what actually happened in his response to it or even request for it to be removed. So, I just left it alone.

That’s my story. Any comments or feedback are welcome. Thanks!

MattMattMattUK

Anonymous_eBay_Buyer said:

Hello,

I have just registered on this forum, and this is my very first post. Nice to meet everyone!

I just wanted to share a negative experience I’ve had with an eBay seller earlier this year back in January 2025. I will start off by saying that this issue has obviously long since been resolved; I am basically only requesting comments and opinions, or perhaps pointers on how I could have handled this situation differently on the off chance that something similar happens again. Sorry if my post is a bit long.

To begin, I ordered a computer mouse from the seller near the end of December 2024; The total cost of this mouse was around $15. But on the day of the scheduled delivery, I didn’t get the package, despite the tracking showing that it was delivered in my mailbox. When I checked my mailbox after getting the alert on my phone that the package was delivered, it wasn’t in there. I also checked all around my porches, but the package wasn’t there either. Therefore, the very next day, I filed a missing mail search report with USPS. However, after over 15 days of searching, they still never found the package. That indicated to me that the package was lost and couldn’t be recovered.

After this, I decided to reach out to the seller and explain the whole situation to him. I described everything exactly as I am describing it now; that the tracking was showing delivered to my mailbox, but the package wasn’t in there, and that I filed a mail search report, but the package was never found. I also requested that he send me a replacement; I honestly didn’t anticipate this to be any issue at all, as the mouse was only $15 (with shipping included). However, over 2 days passed, and he never responded. Thinking that he may have missed my initial message, I sent him another message asking if he has received it. The seller finally responded soon after I sent that second message, but he only stated, “Yes, says delivered.” and then displayed the tracking number. He didn’t say anything else in his message. I was extremely confused by this response, as I had already explained that in my first message and he didn’t answer my question, but I still sent him one more message, explaining my situation again, and again asking if he could send me a replacement. I also added that it was intended as a gift for a family member. The seller never responded to this message.

After 24 hours of his nonresponse to my final message and realizing at this point the seller was unwilling to assist me, I opened an Item Not Received case and requested a refund. Within minutes of opening the case, the seller immediately uploaded the tracking number (while still never responding to me in the process). Of course, I then had to wait 3 days before I could ask eBay to step in. I then uploaded the documentation showing that I filed the USPS search report and I explained the situation in more detail. A few minutes later, the case closed out in the seller’s favor, and I received an email stating I wouldn’t get a refund. While I was naturally upset and very confused by this outcome, I didn’t give up and appealed the case outcome. A day later, I finally received a refund.

Sidenote: I do understand now that eBay sellers aren’t responsible for packages once tracking shows them delivered, but I wasn’t aware of that at the time of the incident, and that was the first time I didn’t receive an order. Even so, I can’t help but feel that the seller could have done much more to try to help instead of deliberately ignoring me, or at the very least instructed me to open a case so I may get a refund, as I ultimately did. Because of his actions, I had to wait a very long time to even receive the refund, when I could have possibly received it much sooner if he had given me a proper, genuine response to my inquiry. And if the issue was that he didn’t believe me, I would have been more than happy to provide him with the evidence, but he never gave me the opportunity to do so. This is also very scary to me because what if my missing item was very expensive? His actions to me indicate that he didn’t value nor respect me as a paying customer or even as an individual at all, and that he was only thinking of himself and the very little money he would lose by accommodating me. Surprisingly and perhaps ironically, he is a top-rated eBay seller (which is part of the reason I chose to purchase from him to begin with). But I highly suspect that most people who left him positive reviews didn’t encounter any issues with their order. In the end, I decided against leaving him a negative review, as I did ultimately get my refund, and I suspected that he would attempt to distort what actually happened in his response to it or even request for it to be removed. So, I just left it alone.

That’s my story. Any comments or feedback are welcome. Thanks!

This is a UK website, eBay have different rules in different countries. 

From a seller's perspective, buyers will try it on and claim that they have not received items to try and get refunds, even when tracking shows them as delivered, it can be quite costly as a seller. For a business seller that is just part of the cost of doing business, but for personal sellers that can mean they are hugely shafted.

Personally I would just chalk it up to being one of those things and not even think about it again.

vacheron

I'd imagine a seller (especially one selling low price computer peripherals) may get a lot of buyers trying it on, hence their somewhat abrupt response when their tracking (which is all they have to go on too) shows the item is  delivered.

As a seller this isn't something I have experienced very often so I usually do my best to help.This may be because the kind of items I sell do not attract nearly as many potential scammers, but if I had dozens of these kinds of messages weekly, I could also be less inclined to go to significant lengths to assist.

As above, the loser in all of this is the honest buyer with a genuine (and unsual) problem. But I think the price of the item dictates the price (and therefore performance) of the courier used. 

I would use a far better courier for an expensive item than for a cheap one, for both mine and the buyers protection so I wouldn't be so concerned in that regard. 

Anonymous_eBay_Buyer

MattMattMattUK said:

Anonymous_eBay_Buyer said:

Hello,

I have just registered on this forum, and this is my very first post. Nice to meet everyone!

I just wanted to share a negative experience I’ve had with an eBay seller earlier this year back in January 2025. I will start off by saying that this issue has obviously long since been resolved; I am basically only requesting comments and opinions, or perhaps pointers on how I could have handled this situation differently on the off chance that something similar happens again. Sorry if my post is a bit long.

To begin, I ordered a computer mouse from the seller near the end of December 2024; The total cost of this mouse was around $15. But on the day of the scheduled delivery, I didn’t get the package, despite the tracking showing that it was delivered in my mailbox. When I checked my mailbox after getting the alert on my phone that the package was delivered, it wasn’t in there. I also checked all around my porches, but the package wasn’t there either. Therefore, the very next day, I filed a missing mail search report with USPS. However, after over 15 days of searching, they still never found the package. That indicated to me that the package was lost and couldn’t be recovered.

After this, I decided to reach out to the seller and explain the whole situation to him. I described everything exactly as I am describing it now; that the tracking was showing delivered to my mailbox, but the package wasn’t in there, and that I filed a mail search report, but the package was never found. I also requested that he send me a replacement; I honestly didn’t anticipate this to be any issue at all, as the mouse was only $15 (with shipping included). However, over 2 days passed, and he never responded. Thinking that he may have missed my initial message, I sent him another message asking if he has received it. The seller finally responded soon after I sent that second message, but he only stated, “Yes, says delivered.” and then displayed the tracking number. He didn’t say anything else in his message. I was extremely confused by this response, as I had already explained that in my first message and he didn’t answer my question, but I still sent him one more message, explaining my situation again, and again asking if he could send me a replacement. I also added that it was intended as a gift for a family member. The seller never responded to this message.

After 24 hours of his nonresponse to my final message and realizing at this point the seller was unwilling to assist me, I opened an Item Not Received case and requested a refund. Within minutes of opening the case, the seller immediately uploaded the tracking number (while still never responding to me in the process). Of course, I then had to wait 3 days before I could ask eBay to step in. I then uploaded the documentation showing that I filed the USPS search report and I explained the situation in more detail. A few minutes later, the case closed out in the seller’s favor, and I received an email stating I wouldn’t get a refund. While I was naturally upset and very confused by this outcome, I didn’t give up and appealed the case outcome. A day later, I finally received a refund.

Sidenote: I do understand now that eBay sellers aren’t responsible for packages once tracking shows them delivered, but I wasn’t aware of that at the time of the incident, and that was the first time I didn’t receive an order. Even so, I can’t help but feel that the seller could have done much more to try to help instead of deliberately ignoring me, or at the very least instructed me to open a case so I may get a refund, as I ultimately did. Because of his actions, I had to wait a very long time to even receive the refund, when I could have possibly received it much sooner if he had given me a proper, genuine response to my inquiry. And if the issue was that he didn’t believe me, I would have been more than happy to provide him with the evidence, but he never gave me the opportunity to do so. This is also very scary to me because what if my missing item was very expensive? His actions to me indicate that he didn’t value nor respect me as a paying customer or even as an individual at all, and that he was only thinking of himself and the very little money he would lose by accommodating me. Surprisingly and perhaps ironically, he is a top-rated eBay seller (which is part of the reason I chose to purchase from him to begin with). But I highly suspect that most people who left him positive reviews didn’t encounter any issues with their order. In the end, I decided against leaving him a negative review, as I did ultimately get my refund, and I suspected that he would attempt to distort what actually happened in his response to it or even request for it to be removed. So, I just left it alone.

That’s my story. Any comments or feedback are welcome. Thanks!

This is a UK website, eBay have different rules in different countries. 

From a seller's perspective, buyers will try it on and claim that they have not received items to try and get refunds, even when tracking shows them as delivered, it can be quite costly as a seller. For a business seller that is just part of the cost of doing business, but for personal sellers that can mean they are hugely shafted.

Personally I would just chalk it up to being one of those things and not even think about it again.

Sorry, I wasn’t aware that this is an UK site. Thanks for pointing that out.

And fair enough on the seller. Maybe I am taking it a little too personally, but the seller’s actions just struck me as very mean-spirited. But I can certainly understand him wanting to protect himself from dishonest buyers.

Thank you for taking the time to comment! You as well, vacheron.

saajan_12

Anonymous_eBay_Buyer said:

Hello,

I have just registered on this forum, and this is my very first post. Nice to meet everyone!

I just wanted to share a negative experience I’ve had with an eBay seller earlier this year back in January 2025. I will start off by saying that this issue has obviously long since been resolved; I am basically only requesting comments and opinions, or perhaps pointers on how I could have handled this situation differently on the off chance that something similar happens again. Sorry if my post is a bit long.

To begin, I ordered a computer mouse from the seller near the end of December 2024; The total cost of this mouse was around $15. But on the day of the scheduled delivery, I didn’t get the package, despite the tracking showing that it was delivered in my mailbox. When I checked my mailbox after getting the alert on my phone that the package was delivered, it wasn’t in there. I also checked all around my porches, but the package wasn’t there either. Therefore, the very next day, I filed a missing mail search report with USPS. However, after over 15 days of searching, they still never found the package. That indicated to me that the package was lost and couldn’t be recovered.

After this, I decided to reach out to the seller and explain the whole situation to him. I described everything exactly as I am describing it now; that the tracking was showing delivered to my mailbox, but the package wasn’t in there, and that I filed a mail search report, but the package was never found. I also requested that he send me a replacement; I honestly didn’t anticipate this to be any issue at all, as the mouse was only $15 (with shipping included). However, over 2 days passed, and he never responded. Thinking that he may have missed my initial message, I sent him another message asking if he has received it. The seller finally responded soon after I sent that second message, but he only stated, “Yes, says delivered.” and then displayed the tracking number. He didn’t say anything else in his message. I was extremely confused by this response, as I had already explained that in my first message and he didn’t answer my question, but I still sent him one more message, explaining my situation again, and again asking if he could send me a replacement. I also added that it was intended as a gift for a family member. The seller never responded to this message.

After 24 hours of his nonresponse to my final message and realizing at this point the seller was unwilling to assist me, I opened an Item Not Received case and requested a refund. Within minutes of opening the case, the seller immediately uploaded the tracking number (while still never responding to me in the process). Of course, I then had to wait 3 days before I could ask eBay to step in. I then uploaded the documentation showing that I filed the USPS search report and I explained the situation in more detail. A few minutes later, the case closed out in the seller’s favor, and I received an email stating I wouldn’t get a refund. While I was naturally upset and very confused by this outcome, I didn’t give up and appealed the case outcome. A day later, I finally received a refund.

Sidenote: I do understand now that eBay sellers aren’t responsible for packages once tracking shows them delivered, but I wasn’t aware of that at the time of the incident, and that was the first time I didn’t receive an order. Even so, I can’t help but feel that the seller could have done much more to try to help instead of deliberately ignoring me, or at the very least instructed me to open a case so I may get a refund, as I ultimately did. Because of his actions, I had to wait a very long time to even receive the refund, when I could have possibly received it much sooner if he had given me a proper, genuine response to my inquiry. And if the issue was that he didn’t believe me, I would have been more than happy to provide him with the evidence, but he never gave me the opportunity to do so. This is also very scary to me because what if my missing item was very expensive? His actions to me indicate that he didn’t value nor respect me as a paying customer or even as an individual at all, and that he was only thinking of himself and the very little money he would lose by accommodating me. Surprisingly and perhaps ironically, he is a top-rated eBay seller (which is part of the reason I chose to purchase from him to begin with). But I highly suspect that most people who left him positive reviews didn’t encounter any issues with their order. In the end, I decided against leaving him a negative review, as I did ultimately get my refund, and I suspected that he would attempt to distort what actually happened in his response to it or even request for it to be removed. So, I just left it alone.

That’s my story. Any comments or feedback are welcome. Thanks!

Goodness, long read! 
Its not for the seller to tell you how to use the options available to you. You had to wait a long time because you didn't figure out what you had to do yourself sooner, nothing to do with the seller. 
They don't know its anything but delivered as per the tracking. Besides what 'evidence' were you going to send of something not happening? 

They don't need to 'respect you as a paying customer', they did their part which was sending the item. 

Anonymous_eBay_Buyer

saajan_12 said:

Anonymous_eBay_Buyer said:

Hello,

I have just registered on this forum, and this is my very first post. Nice to meet everyone!

I just wanted to share a negative experience I’ve had with an eBay seller earlier this year back in January 2025. I will start off by saying that this issue has obviously long since been resolved; I am basically only requesting comments and opinions, or perhaps pointers on how I could have handled this situation differently on the off chance that something similar happens again. Sorry if my post is a bit long.

To begin, I ordered a computer mouse from the seller near the end of December 2024; The total cost of this mouse was around $15. But on the day of the scheduled delivery, I didn’t get the package, despite the tracking showing that it was delivered in my mailbox. When I checked my mailbox after getting the alert on my phone that the package was delivered, it wasn’t in there. I also checked all around my porches, but the package wasn’t there either. Therefore, the very next day, I filed a missing mail search report with USPS. However, after over 15 days of searching, they still never found the package. That indicated to me that the package was lost and couldn’t be recovered.

After this, I decided to reach out to the seller and explain the whole situation to him. I described everything exactly as I am describing it now; that the tracking was showing delivered to my mailbox, but the package wasn’t in there, and that I filed a mail search report, but the package was never found. I also requested that he send me a replacement; I honestly didn’t anticipate this to be any issue at all, as the mouse was only $15 (with shipping included). However, over 2 days passed, and he never responded. Thinking that he may have missed my initial message, I sent him another message asking if he has received it. The seller finally responded soon after I sent that second message, but he only stated, “Yes, says delivered.” and then displayed the tracking number. He didn’t say anything else in his message. I was extremely confused by this response, as I had already explained that in my first message and he didn’t answer my question, but I still sent him one more message, explaining my situation again, and again asking if he could send me a replacement. I also added that it was intended as a gift for a family member. The seller never responded to this message.

After 24 hours of his nonresponse to my final message and realizing at this point the seller was unwilling to assist me, I opened an Item Not Received case and requested a refund. Within minutes of opening the case, the seller immediately uploaded the tracking number (while still never responding to me in the process). Of course, I then had to wait 3 days before I could ask eBay to step in. I then uploaded the documentation showing that I filed the USPS search report and I explained the situation in more detail. A few minutes later, the case closed out in the seller’s favor, and I received an email stating I wouldn’t get a refund. While I was naturally upset and very confused by this outcome, I didn’t give up and appealed the case outcome. A day later, I finally received a refund.

Sidenote: I do understand now that eBay sellers aren’t responsible for packages once tracking shows them delivered, but I wasn’t aware of that at the time of the incident, and that was the first time I didn’t receive an order. Even so, I can’t help but feel that the seller could have done much more to try to help instead of deliberately ignoring me, or at the very least instructed me to open a case so I may get a refund, as I ultimately did. Because of his actions, I had to wait a very long time to even receive the refund, when I could have possibly received it much sooner if he had given me a proper, genuine response to my inquiry. And if the issue was that he didn’t believe me, I would have been more than happy to provide him with the evidence, but he never gave me the opportunity to do so. This is also very scary to me because what if my missing item was very expensive? His actions to me indicate that he didn’t value nor respect me as a paying customer or even as an individual at all, and that he was only thinking of himself and the very little money he would lose by accommodating me. Surprisingly and perhaps ironically, he is a top-rated eBay seller (which is part of the reason I chose to purchase from him to begin with). But I highly suspect that most people who left him positive reviews didn’t encounter any issues with their order. In the end, I decided against leaving him a negative review, as I did ultimately get my refund, and I suspected that he would attempt to distort what actually happened in his response to it or even request for it to be removed. So, I just left it alone.

That’s my story. Any comments or feedback are welcome. Thanks!

Goodness, long read! 
Its not for the seller to tell you how to use the options available to you. You had to wait a long time because you didn't figure out what you had to do yourself sooner, nothing to do with the seller. 
They don't know its anything but delivered as per the tracking. Besides what 'evidence' were you going to send of something not happening? 

They don't need to 'respect you as a paying customer', they did their part which was sending the item. 

A bit harsh, but I do understand and appreciate your overall point. As I mentioned in my opening post, this was the first instance I’ve never received an eBay order, so therefore I was at the time unfamiliar with the proper procedures for opening a case and requesting a refund for that reason, so I had to do a little research on this to understand, which took a bit of time. But I will definitely concede that it was ultimately on me to figure this out so that I could receive my refund, so good point there. I shouldn’t blame the seller for that.

As for the evidence, I was referring to the documentation that showed the post office searching for the missing item for days on end without any success. But perhaps this isn’t as cut and dry evidence as I believe?

I wasn’t intending to sound entitled with my comment about respecting me as a paying customer, but I can understand how it could be interpreted that way, so I’ll take that part back. I was mostly just upset because the seller was largely ignoring my efforts to effectively communicate with him regarding this issue, which was very frustrating for me at the time.

Thanks for commenting!

vacheron

Also, In the UK it is common for "signed for" or tracked postage to have either a signature on delivery, or the courier will take a photo of the item in its immediate surroundings when they leave the parcel. However we also have services (such as posting normal mail in a postbox) which has neither proof of posting nor proof of receipt.

Also the responsibility for posting depends on who arranged it, so a seller who posted a parcel which was lost would generally be expected to reimburse the buyer and then recover their losses from the postal courier (providing it was adequately insured in the first place).

Not sure how things differ over in the states though. 

Anonymous_eBay_Buyer

vacheron said:

Also, In the UK it is common for "signed for" or tracked postage to have either a signature on delivery, or the courier will take a photo of the item in its immediate surroundings when they leave the parcel. However we also have services (such as posting normal mail in a postbox) which has neither proof of posting nor proof of receipt.

Also the responsibility for posting depends on who arranged it, so a seller who posted a parcel which was lost would generally be expected to reimburse the buyer and then recover their losses from the postal courier (providing it was adequately insured in the first place).

Not sure how things differ over in the states though. 

Just to provide a bit more information, my package didn’t require a signature (as the item was extremely cheap, and a signature is typically only required for very expensive items here) nor was any photo taken. According to the tracking at the time, it was just delivered inside my mailbox. But of course, it wasn’t there when I checked that day. I suspect that it was mistakenly misdelivered to another address/mailbox by the courier.

Same as you, I am unsure of the eBay rules regarding who is responsible for lost packages here in the U.S. That may be something that I can research in my own spare time, just out of curiosity, and to further my own understanding. The package was definitely insured, though. It is possible that eBay asked the seller to reimburse me himself once I won the case and it was determined that I would receive the refund. But that is only speculation on my part; I don’t really know what happened behind the scenes, only that I eventually received the refund, issued from either from the seller or eBay itself.

Thanks for the additional information!

Anonymous_eBay_Buyer

vacheron said:

Also, In the UK it is common for "signed for" or tracked postage to have either a signature on delivery, or the courier will take a photo of the item in its immediate surroundings when they leave the parcel. However we also have services (such as posting normal mail in a postbox) which has neither proof of posting nor proof of receipt.

Also the responsibility for posting depends on who arranged it, so a seller who posted a parcel which was lost would generally be expected to reimburse the buyer and then recover their losses from the postal courier (providing it was adequately insured in the first place).

Not sure how things differ over in the states though. 

Just wanted to quickly share, but I have checked eBay’s policy, and the rules regarding lost packages are the same here: Sellers are responsible for reimbursing the buyer in that situation, and they can then file a claim with the shipping carrier to recover the value of the lost package if it was insured. 

But that does make me wonder how my seller seemingly didn’t know that, as he has been selling on eBay for many years.

red_boots2

Anonymous_eBay_Buyer said:

vacheron said:

Also, In the UK it is common for "signed for" or tracked postage to have either a signature on delivery, or the courier will take a photo of the item in its immediate surroundings when they leave the parcel. However we also have services (such as posting normal mail in a postbox) which has neither proof of posting nor proof of receipt.

Also the responsibility for posting depends on who arranged it, so a seller who posted a parcel which was lost would generally be expected to reimburse the buyer and then recover their losses from the postal courier (providing it was adequately insured in the first place).

Not sure how things differ over in the states though. 

Just wanted to quickly share, but I have checked eBay’s policy, and the rules regarding lost packages are the same here: Sellers are responsible for reimbursing the buyer in that situation, and they can then file a claim with the shipping carrier to recover the value of the lost package if it was insured. 

But that does make me wonder how my seller seemingly didn’t know that, as he has been selling on eBay for many years.

Honestly they probably did know it and were trying to feign ignorance. I have had similar recently with a seller who's been selling on eBay for 20yrs!

Chances are 8 out of 10 people believe what the Seller tells them and leaves it at that. Good job pushing back.

Anonymous_eBay_Buyer

red_boots2 said:

Anonymous_eBay_Buyer said:

vacheron said:

Also, In the UK it is common for "signed for" or tracked postage to have either a signature on delivery, or the courier will take a photo of the item in its immediate surroundings when they leave the parcel. However we also have services (such as posting normal mail in a postbox) which has neither proof of posting nor proof of receipt.

Also the responsibility for posting depends on who arranged it, so a seller who posted a parcel which was lost would generally be expected to reimburse the buyer and then recover their losses from the postal courier (providing it was adequately insured in the first place).

Not sure how things differ over in the states though. 

Just wanted to quickly share, but I have checked eBay’s policy, and the rules regarding lost packages are the same here: Sellers are responsible for reimbursing the buyer in that situation, and they can then file a claim with the shipping carrier to recover the value of the lost package if it was insured. 

But that does make me wonder how my seller seemingly didn’t know that, as he has been selling on eBay for many years.

Honestly they probably did know it and were trying to feign ignorance. I have had similar recently with a seller who's been selling on eBay for 20yrs!

Chances are 8 out of 10 people believe what the Seller tells them and leaves it at that. Good job pushing back.

Thank you! 

It is honestly unbelievable to me that the seller put us both through unnecessary time and conflict when he could have simply done that to begin with to quickly resolve the issue. But eh, what’s done is done, as the saying goes!