Cancelled Festival - No Refund

dumpster_fire2025

FoxFace70 said:

QrizB said:

FoxFace70 said:
No, we did not pay via Eventbrite.
We paid the original organiser's company from my daughter's bank account via Go Cardless as a monthly direct debit 🫣

Is that company - the one you were paying - still trading, or has it been wound up? Is there anything relevant on its page at Companies House?

It looks to me like it's still trading - it certainly exists on Companies House as current/active 🤔

Are you talking about GoCardless or the organiser?

FoxFace70

dumpster_fire2025 said:

FoxFace70 said:

QrizB said:

FoxFace70 said:
No, we did not pay via Eventbrite.
We paid the original organiser's company from my daughter's bank account via Go Cardless as a monthly direct debit 🫣

Is that company - the one you were paying - still trading, or has it been wound up? Is there anything relevant on its page at Companies House?

It looks to me like it's still trading - it certainly exists on Companies House as current/active 🤔

Are you talking about GoCardless or the organiser?

The organiser 👍🏻

born_again

FoxFace70 said:

born_again said:

Sadly you are going to become a creditor & maybe lucky to get pennies in the pound back.
Small claims will just be throwing money down the drain if they have no money.

CAB are wrong if it is a DD

DD's does not have cover for non receipt of goods or services.

The DD guarantee covers only.

Here’s the formal bit:

The Guarantee

• The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits

• If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request

• If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society

• • If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to

• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the organisation.

Thank you.
It makes sense but also doesn't as several other people who paid in exactly the same way as us have been refunded by their banks 😞 

It could be bank has made a goodwill refund, or they have gone down the claim route, which the company can reject on the basis that they have not broken the Guarantee. Which will lead to than being redebited.

Undervalued

born_again said:

FoxFace70 said:

born_again said:

Sadly you are going to become a creditor & maybe lucky to get pennies in the pound back.
Small claims will just be throwing money down the drain if they have no money.

CAB are wrong if it is a DD

DD's does not have cover for non receipt of goods or services.

The DD guarantee covers only.

Here’s the formal bit:

The Guarantee

• The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits

• If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request

• If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society

• • If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to

• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the organisation.

Thank you.
It makes sense but also doesn't as several other people who paid in exactly the same way as us have been refunded by their banks 😞 

It could be bank has made a goodwill refund, or they have gone down the claim route, which the company can reject on the basis that they have not broken the Guarantee. Which will lead to than being redebited.

People can also be "creative" about what they tell their bank!

I was at one time treasurer of a membership organisation that collected its subscriptions largely by annual or monthly direct debit. Every year we had some subscriptions reclaimed, usually by former members claiming to their bank they had told us of their intention not to renew. Needless to say they hadn't but the bank wouldn't look in to the detail. So not only was the sub reclaimed but we were charged a fee too!

lincroft1710

FoxFace70 said:

QrizB said:

FoxFace70 said:
No, we did not pay via Eventbrite.
We paid the original organiser's company from my daughter's bank account via Go Cardless as a monthly direct debit 🫣

Is that company - the one you were paying - still trading, or has it been wound up? Is there anything relevant on its page at Companies House?

It looks to me like it's still trading - it certainly exists on Companies House as current/active 🤔

But it may have very limited or no assets, meaning your daughter would be unlikely to get any money back.

user1977

What’s the company?

QrizB

lincroft1710 said:

FoxFace70 said:

QrizB said:

FoxFace70 said:
No, we did not pay via Eventbrite.
We paid the original organiser's company from my daughter's bank account via Go Cardless as a monthly direct debit 🫣

Is that company - the one you were paying - still trading, or has it been wound up? Is there anything relevant on its page at Companies House?

It looks to me like it's still trading - it certainly exists on Companies House as current/active 🤔

But it may have very limited or no assets, meaning your daughter would be unlikely to get any money back.

OP could send a Letter Before Action and see if that gets any response?

lincroft1710

QrizB said:

lincroft1710 said:

FoxFace70 said:

QrizB said:

FoxFace70 said:
No, we did not pay via Eventbrite.
We paid the original organiser's company from my daughter's bank account via Go Cardless as a monthly direct debit 🫣

Is that company - the one you were paying - still trading, or has it been wound up? Is there anything relevant on its page at Companies House?

It looks to me like it's still trading - it certainly exists on Companies House as current/active 🤔

But it may have very limited or no assets, meaning your daughter would be unlikely to get any money back.

OP could send a Letter Before Action and see if that gets any response?

Judging by the behaviour of the company, I doubt if they would bother replying or if they did, it would probably full of empty promises 

flurkin666

Hi 

I don't know if this is the same company. But there is a Facebook Group called Victims Od Cocker Hoop who are investigating a company who did something very similar.
They cancelled a food and drink festival in Yorkshire 2 weeks before it was due to go ahead and told people to get refunds from their banks.

The guy is notorious for it and has done this repeatedly in other towns.