Ongoing Issue with Excel Parking / DCBL Ltd – Vehicle Sold October 2024

Jellytots19

fisherjim said:

You must surely have paperwork from the motor trader stating that they paid you x for the vehicle on a certain date or you traded it in against another vehicle, that would be proof.

I do - as outlined in my original post. I have supplied this as part of my appeal to Excel too. 

Coupon-mad

Jellytots19 said:

fisherjim said:

You must surely have paperwork from the motor trader stating that they paid you x for the vehicle on a certain date or you traded it in against another vehicle, that would be proof.

I do - as outlined in my original post. I have supplied this as part of my appeal to Excel too. 

Supply it again to DCB now, along with a utility bill to prove your current address.

Jellytots19

In DCB’s earlier reply, they also attached this document. It’s the first time I’ve seen it—clearly, it was sent to my old address. The notice itself states that the driver is liable, and I’ve categorically proven that I was not the driver or had any control or responsibility for the vehicle at the time. 

kryten3000

This is just a reminder, not the original Notice to Keeper.  My guess is that they failed to comply with the POFA on their first letter and are trying to hide that from you. 

Jellytots19

After I submitted the sales receipt to DCB, they responded saying they’ve forwarded it to their client (who I have already supplied it to weeks ago) for review, and will advise further once they receive a response. I hope I’m not being overly optimistic, but they showed no interest in my defence when I initially tried to present it just tried to bully me into submission! I’ll update when I hear back.  

Jellytots19

Just wanted to let you know that DCB have replied to confirm no further action is required and the case is now closed. I'm so relieved! Thanks again for all your guidance and support. 

Castle

Jellytots19 said:

Just wanted to let you know that DCB have replied to confirm no further action is required and the case is now closed. I'm so relieved! Thanks again for all your guidance and support. 

But has the PCN been cancelled?

Jellytots19

Castle said:

Jellytots19 said:

Just wanted to let you know that DCB have replied to confirm no further action is required and the case is now closed. I'm so relieved! Thanks again for all your guidance and support. 

But has the PCN been cancelled?

I specifically asked has the PCN been officially cancelled and their response was "I can confirm this case has been closed with no further action". I have also asked for a formal letter officially documenting this outcome for my records. Is there anything else I should be requesting? 

Coupon-mad

You can send a complaint to Excel's DPO (see their privacy page) telling them to erase your data under the circumstances and confirm by return that the PCN will not be pursued with you because you are not the correct data subject.

kryten3000

Just a thought, this was DCBL replying and they often say that their case is closed when in reality it's been transferred to DCB Legal for further action.  That's what happens when people reply to DCBL in response to a Letter of Claim from DCB Legal even though they are the same organisation based in the same building.

Just what you'd expect from companies that had PCN socks on their enormous stand at Parkex.