EasyJet holidays incorrect resort details

la531983

Ayr_Rage said:

la531983 said:

Voyager2002 said:

Is it an Islamic thing: alcohol only between 10am and 12 am?

Not really, many all inclusive hotels even in Spain dont have booze on tap 24 hours a day and end it at midnight when the bars presumably close.

I hate the uncertainty of 12am!

The alcohol serving hours are actually 1000 to 2400

Indeed, hence why I said midnight in my reply to clarify the situation  

cw8825

Ayr_Rage said:

la531983 said:

Voyager2002 said:

Is it an Islamic thing: alcohol only between 10am and 12 am?

Not really, many all inclusive hotels even in Spain dont have booze on tap 24 hours a day and end it at midnight when the bars presumably close.

I hate the uncertainty of 12am!

The alcohol serving hours are actually 1000 to 2400

not to be pedantic but 12am is pretty clear
technically there is no 2400

NoodleDoodleMan

Based on my experience with Easyjet - I'd take the refund and seek an alternative - other opinions will differ of course.

If they advertised the deal as a 5 star hotel and it's actually 4 star then Easyjet are at fault, regardless of who in their organisation may have made an administrative error.

If the deal had been the otherway around I suspect Easyjet would come looking for an extra payment for the upgrade status.

Westin

It sounds like more of a mistake rather than the claimed false advertising.  I am however sympathetic to the OP’s position and disappointment.

EasyJet Holidays have laid out the options that they are obligated to offer, including a full refund.

OP, mentions ‘compensation’ - I wonder how much is expected.

I think the angle of attack would be on the ‘downgraded’ or at least incorrect star rating.  

If truly unhappy with the situation at the original hotel then I would suggest the OP looks at a few other hotel options on the EasyJet Holidays website that might work for them as an alternative, suggest these - then negotiate with EZYHOLS.  They, IMO, are unlikely to accept moving the party to a top end expensive 5* without the OP contributing, but they might be more amenable to a change if the cost for the new hotel is only say £100-£150 more.

Also, call EZYHOL during normal office hours. That way you may reach their Luton office rather than their 3rd party outsourced call handlers in South Africa. 

Good luck.