Howdens Kitchen Salesman taking advantage of elderly father

Undervalued

Cryptix said:

Thank you all. Just to provide an update, the manager of the Howden's branch responsible for the sale has watched all the footage and evidence we sent, and also interviewed the salesman involved. The salesman admitted to helping to fit the kitchen but downplayed that he had only been there twice 'for a couple of hours each time' rather than the two full days he actually spent there.

The manager was appalled and said the fitting job is the worst he's ever seen and caused a huge amount of damage to the kitchen. Because of the actions of his salesman, he admitted it put them in a unique situation that they felt responsible to sort out. He asked what we would be looking for in terms of the outcome, and we said that we'd like the kitchen put right to expectations. He agreed that Howdens would indeed work out exactly all the new parts needed, and they've reached out to some trusted installers with our footage and to get quotes – that they will foot the bill for, including all replacement materials.

This seems entirely reasonable, and it appears the actions of their salesman has landed them with liability due to organising this directly with his 'fitter' friend on behalf of my father to profiteer.

A moral liability, certainly. Whether Howdens were legally liable is less certain.

However, credit to them for offering to ensure that everything is put right for your father.