Order not coming from UK but China

Pollycat

TimeLord1 said:

Pollycat said:

Dingledell said:

I ordered a couple of natural repellent dog collars stupidly assuming they were coming from the UK as it was a .uk website. There was no immediate update on my purchase and on checking the company has a registered address in Austria, (but I've since found out that he products are being shipped from China, all a bit of a sham.  They have been tracked to the UK, can I refuse delivery? Or will I need to ship back? As I would not trust using these collars on my dogs.

Lots of people make the same mistake.

I always check the 'about us', 'shipping' and 'returns' pages of the website I'm thinking about doing business with.

TimeLord1 said:

You can refuse it but if it fits the letterbox technically that's delivered.

Refer to the Consumer Rights Act 2015: As a UK consumer, you have rights. If the goods are not as described (i.e., you reasonably believed they were coming from the UK), you have grounds for rejecting them and claiming a full refund.

Try contacting your bank or credit card company to dispute the transaction.

Genuine question:
Is the bit in bold actually true?
Can you really reject an order because you believed it would be shipped from within the UK?

Yes, it falls within conditions if he says, I'm selling dog collars; I'm a UK business, but really he's drop shipping, miles away and taking excessive time, so he's not being upfront.

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl

But did the website say it was a UK business?
If it's the one born_again mentions, it doesn't say so.
The delivery timescales are clear. (7-14 days).
The return address (Austria) is clear.

So where is the seller not being upfront?

p00hsticks

TimeLord1 said:

Pollycat said:

Dingledell said:

I ordered a couple of natural repellent dog collars stupidly assuming they were coming from the UK as it was a .uk website. There was no immediate update on my purchase and on checking the company has a registered address in Austria, (but I've since found out that he products are being shipped from China, all a bit of a sham.  They have been tracked to the UK, can I refuse delivery? Or will I need to ship back? As I would not trust using these collars on my dogs.

Lots of people make the same mistake.

I always check the 'about us', 'shipping' and 'returns' pages of the website I'm thinking about doing business with.

TimeLord1 said:

You can refuse it but if it fits the letterbox technically that's delivered.

Refer to the Consumer Rights Act 2015: As a UK consumer, you have rights. If the goods are not as described (i.e., you reasonably believed they were coming from the UK), you have grounds for rejecting them and claiming a full refund.

Try contacting your bank or credit card company to dispute the transaction.

Genuine question:
Is the bit in bold actually true?
Can you really reject an order because you believed it would be shipped from within the UK?

Yes, it falls within conditions if he says, I'm selling dog collars; I'm a UK business, but really he's drop shipping, miles away and taking excessive time, so he's not being upfront.

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl

I'm not sure that even if it WAS a UK business and shipped from the UK , unless they specified that the dog collars were actually manufactured in the UK (or some other non-China country) then the fact that they turn out to having been made in China wouldn't class then as being 'not as described'. 

The OP's main concern and reason for wanting to reject seems to be where the items are actually manufactured, rather than where they are sent from and where the seller is based. .

Spoonie_Turtle

Pollycat said:

Where are the dog collars sold in chains (Pets-at-home) and independent pet shops manufactured?

To me the difference would be you know that UK chains have to ensure the items they sell conform to safety standards here.

Legally other businesses selling in the UK must as well, but if they're small fly-by-night outfits based elsewhere you can't be sure that anything would happen if they were caught, and thus can't be sure they've done their due diligence.

That said, if it is the website linked in this thread there really is nothing on the website to indicate it would come from the UK - and them being registered in Austria should mean they'll have to conform to EU safety standards (although again it's a case of whether they are a properly established business or a fly-by-night).

TimeLord1

Well, @QrizB , I'm not looking at the website the OP has and assuming they were purchasing from a business based in the UK. Not someone in Austria drop shipping from China 

Consumer protection laws generally require businesses to provide accurate information about their location. And origin of the item Providing misleading information about a key aspect of a product, such as its origin manufacturer and intended shipping location, can be considered an unfair trading practice. This is because such information is likely to influence a consumer's decision to purchase the item.

But I would like to see the site to see if it's misleading people stating it's based in the UK

But the OP can refuse it and then has to deal with the original site, not the drop shipping company from China.

And open a payment dispute with their bank or payment method.

TimeLord1

Spoonie_Turtle said:

Pollycat said:

Where are the dog collars sold in chains (Pets-at-home) and independent pet shops manufactured?

To me the difference would be you know that UK chains have to ensure the items they sell conform to safety standards here.

Legally other businesses selling in the UK must as well, but if they're small fly-by-night outfits based elsewhere you can't be sure that anything would happen if they were caught, and thus can't be sure they've done their due diligence.

That said, if it is the website linked in this thread there really is nothing on the website to indicate it would come from the UK - and them being registered in Austria should mean they'll have to conform to EU safety standards (although again it's a case of whether they are a properly established business or a fly-by-night).

I haven't seen the OP post a link to the site or was it removed?

Pollycat

TimeLord1 said:

Spoonie_Turtle said:

Pollycat said:

Where are the dog collars sold in chains (Pets-at-home) and independent pet shops manufactured?

To me the difference would be you know that UK chains have to ensure the items they sell conform to safety standards here.

Legally other businesses selling in the UK must as well, but if they're small fly-by-night outfits based elsewhere you can't be sure that anything would happen if they were caught, and thus can't be sure they've done their due diligence.

That said, if it is the website linked in this thread there really is nothing on the website to indicate it would come from the UK - and them being registered in Austria should mean they'll have to conform to EU safety standards (although again it's a case of whether they are a properly established business or a fly-by-night).

I haven't seen the OP post a link to the site or was it removed?

The OP hasn't named the site.
A well respected member of MSE has suggested a website.

TimeLord1

Pollycat said:

TimeLord1 said:

Spoonie_Turtle said:

Pollycat said:

Where are the dog collars sold in chains (Pets-at-home) and independent pet shops manufactured?

To me the difference would be you know that UK chains have to ensure the items they sell conform to safety standards here.

Legally other businesses selling in the UK must as well, but if they're small fly-by-night outfits based elsewhere you can't be sure that anything would happen if they were caught, and thus can't be sure they've done their due diligence.

That said, if it is the website linked in this thread there really is nothing on the website to indicate it would come from the UK - and them being registered in Austria should mean they'll have to conform to EU safety standards (although again it's a case of whether they are a properly established business or a fly-by-night).

I haven't seen the OP post a link to the site or was it removed?

The OP hasn't named the site.
A well respected member of MSE has suggested a website.

Oh, ok. Well, the best way to check is gov.uk Search if the business is registered within the UK. Some major platforms show the worldwide location now of the sellers, rather than people being caught out, or search about us details. China and Hong Kong sellers will often use a Union Jack, which is a red flag, to give that seller a miss.

https://find-and-update.company-information.service.gov.uk/

SimonFF

I am not sure if this is still valid, but check this:

https://community.ebay.co.uk/t5/Announcements/IMPORTANT-ACTION-FOR-ITEM-LOCATION-MISREPRESENTATION-POLICY/ba-p/6260425

https://www.ebay.co.uk/help/policies/listing-policies/item-location-misrepresentation-policy?id=4244

soolin

SimonFF said:

I am not sure if this is still valid, but check this:

https://community.ebay.co.uk/t5/Announcements/IMPORTANT-ACTION-FOR-ITEM-LOCATION-MISREPRESENTATION-POLICY/ba-p/6260425

https://www.ebay.co.uk/help/policies/listing-policies/item-location-misrepresentation-policy?id=4244

I'm not sure this is an ebay item.

Pollycat

SimonFF said:

I am not sure if this is still valid, but check this:

https://community.ebay.co.uk/t5/Announcements/IMPORTANT-ACTION-FOR-ITEM-LOCATION-MISREPRESENTATION-POLICY/ba-p/6260425

https://www.ebay.co.uk/help/policies/listing-policies/item-location-misrepresentation-policy?id=4244

I don't think the OP ordered from eBay.