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Order not coming from UK but China
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Dingledell
Posts: 17 Forumite


I ordered a couple of natural repellent dog collars stupidly assuming they were coming from the UK as it was a .uk website. There was no immediate update on my purchase and on checking the company has a registered address in Austria, (but I've since found out that he products are being shipped from China, all a bit of a sham. They have been tracked to the UK, can I refuse delivery? Or will I need to ship back? As I would not trust using these collars on my dogs.
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Unfortunately you will probably have little or any prospect of getting a refund from Chinese shippers, although not sure about the Austrian registered office.
If you do return it will be at your expense and often a refund never happens.
You can’t refuse delivery as the postage will have already been paid by the shipper and the courier/Royal Mail will not return it free of charge.0 -
Dingledell said:I ordered a couple of natural repellent dog collars stupidly assuming they were coming from the UK as it was a .uk website. There was no immediate update on my purchase and on checking the company has a registered address in Austria, (but I've since found out that he products are being shipped from China, all a bit of a sham. They have been tracked to the UK, can I refuse delivery? Or will I need to ship back? As I would not trust using these collars on my dogs.
How much did you pay for them?
How did you pay? Card presumably?
Refusing delivery MAY give you an option for chargeback but @born_again would be better placed to advise on if such a thing will be considered effectively a "return" and therefore what evidence is required to action a chargeback (eg tracking showing they got the goods back)1 -
often you can return but the return costs to China are just not worth it.
any refund option (and you might have what used to be called distance selling rights) will require you to return the items via a tracked service.
how much did you pay for them?
on some sites it’s difficult to tell, but if delivery times are 7-14 days then that’s usually a tell tale sign it’s china.0 -
DullGreyGuy said:Dingledell said:I ordered a couple of natural repellent dog collars stupidly assuming they were coming from the UK as it was a .uk website. There was no immediate update on my purchase and on checking the company has a registered address in Austria, (but I've since found out that he products are being shipped from China, all a bit of a sham. They have been tracked to the UK, can I refuse delivery? Or will I need to ship back? As I would not trust using these collars on my dogs.
How much did you pay for them?
How did you pay? Card presumably?
Refusing delivery MAY give you an option for chargeback but @born_again would be better placed to advise on if such a thing will be considered effectively a "return" and therefore what evidence is required to action a chargeback (eg tracking showing they got the goods back)
TBH, what is the issue with the product from China. End of the day that is where most products come from.
Guessing this is
https://pets-dreams.uk/
Life in the slow lane1 -
You can refuse it but if it fits the letterbox technically that's delivered.
Refer to the Consumer Rights Act 2015: As a UK consumer, you have rights. If the goods are not as described (i.e., you reasonably believed they were coming from the UK), you have grounds for rejecting them and claiming a full refund.
Try contacting your bank or credit card company to dispute the transaction.
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Dingledell said:I ordered a couple of natural repellent dog collars stupidly assuming they were coming from the UK as it was a .uk website. There was no immediate update on my purchase and on checking the company has a registered address in Austria, (but I've since found out that he products are being shipped from China, all a bit of a sham. They have been tracked to the UK, can I refuse delivery? Or will I need to ship back? As I would not trust using these collars on my dogs.
I always check the 'about us', 'shipping' and 'returns' pages of the website I'm thinking about doing business with.TimeLord1 said:You can refuse it but if it fits the letterbox technically that's delivered.
Refer to the Consumer Rights Act 2015: As a UK consumer, you have rights. If the goods are not as described (i.e., you reasonably believed they were coming from the UK), you have grounds for rejecting them and claiming a full refund.
Try contacting your bank or credit card company to dispute the transaction.
Is the bit in bold actually true?
Can you really reject an order because you believed it would be shipped from within the UK?0 -
There is no way I would be putting some random shipped-from-China flea collars round the necks of my dogs either.1
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Where are the dog collars sold in chains (Pets-at-home) and independent pet shops manufactured?1
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Pollycat said:Dingledell said:I ordered a couple of natural repellent dog collars stupidly assuming they were coming from the UK as it was a .uk website. There was no immediate update on my purchase and on checking the company has a registered address in Austria, (but I've since found out that he products are being shipped from China, all a bit of a sham. They have been tracked to the UK, can I refuse delivery? Or will I need to ship back? As I would not trust using these collars on my dogs.
I always check the 'about us', 'shipping' and 'returns' pages of the website I'm thinking about doing business with.TimeLord1 said:You can refuse it but if it fits the letterbox technically that's delivered.
Refer to the Consumer Rights Act 2015: As a UK consumer, you have rights. If the goods are not as described (i.e., you reasonably believed they were coming from the UK), you have grounds for rejecting them and claiming a full refund.
Try contacting your bank or credit card company to dispute the transaction.
Is the bit in bold actually true?
Can you really reject an order because you believed it would be shipped from within the UK?
https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl0 -
TimeLord1 said:
Yes, it falls within conditions if he says, I'm selling dog collars; I'm a UK business,Genuine question:
Is the bit in bold actually true?
Can you really reject an order because you believed it would be shipped from within the UK?That's two big IFs there.What makes you think the seller made any such claims? OP just said:Dingledell said:... stupidly assuming they were coming from the UK as it was a .uk website ... on checking the company has a registered address in AustriaTimeLord1 said:N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.Not exactly back from my break, but dipping in and out of the forum.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!2
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