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Parcel missing, best way to get compensation from Royal Mail?
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kalsha
Posts: 1,116 Forumite
I last made a claim from Royal Mail well before Covid when I downloaded a form and sent it off by post.
What is the process these days?
I purchased the postage online from Royal Mail - large letter over 100g. Posted at post office (proof of posting obtained).
Not a very expensive item but I will try claiming. Will probably get a book of stamps!
How do I claim?
What is the process these days?
I purchased the postage online from Royal Mail - large letter over 100g. Posted at post office (proof of posting obtained).
Not a very expensive item but I will try claiming. Will probably get a book of stamps!
How do I claim?
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Comments
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Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.1
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Thank you Ballisticbrian.
Filling in the form now - it is asking me buyers email address which I don't have (it is not on the order form). I can't bypass that box. Any tips as to what to put there?0 -
Surely if you bought the postage online it is your e-mail address ?kalsha said:Thank you Ballisticbrian.
Filling in the form now - it is asking me buyers email address which I don't have (it is not on the order form). I can't bypass that box. Any tips as to what to put there?
What order form are you referring to ?0 -
The form has already asked me my email address but now asking recipient's email address.0
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Anyone? Can you suggest how I can bypass this?0
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Since you presumably can't access it via eBay, I'd just put in your own again if it'll let you.0
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Go to your order page and use the one on there supplied by eBay. It won’t be the correct one, it will be one of the eBay fudged ones to stop members contacting each other. Something like soolin66£eBaycom@ebay.com . If not, use your one again.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.1
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Thank you Soolin.0
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For the benefit of others who may need to claim in the future -
I ended up entering my own email when they had requested the recipient's email. There were no emails on the order. I checked all my recent sales and none of the orders have buyer's emails.
I sent in the claim at 6pm yesterday (thank you Soolin for last help).
This morning I had an email (sent at 1.29 am!?!) saying they had looked into it and are sending me a book of stamps as compensation.
So good quick result. But now I will be accumulating stamps when the usage has decreased!!0
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