argos sofa falling apart

chardonnay_2

hi, we have had a leather sofa from argos for just over a year and it is falling apart. it is a 3 and 2 seater recliner. both of the right arms of the sofa are dodgy. one arm has got so loose that it goes at an angle and when you try to put the recliner down it is damaging the leather on the inside of the arm. we are terrified the arm will fall off one day:eek: . my hubby has put a bracket at the back of the sofa to try and hold the arm on but it seems to be slowly going as bad as it was. do we have any rights? argos only offer a 1 year guarantee.

hollydays

How much was it?

chardonnay_2

we got it in a sale reduced to 499

colin79666

You are still covered by the Sale of Goods Act (as amended). Just about anyone would expect a sofa to last more than a year with normal use. I suggest a trip to the consumer direct website for a template letter

Labman_2

I don't think Argos will be too happy with you adding a bracket. I think you better remove it before it's examined.

reehsetin

guarentee is in addition to your consumer rights not instead of,

as said above argue under the same of goods act s.14 that the goods must be of satisfactory quality, even taking into account the amount of time you've had it the type of good and price shows that it should have lasted longer than that

chardonnay_2

we have just checked the receipt and it was 599

chardonnay_2

thanks, i have now emailed argos the template letter for a faulty item and i have printed off one to send to them by recorded post just incase they ignore the email. we will also include photos of the damaged sofas. it's worth a try and hopefully we will get somewhere - we would be happy with a repair.

chardonnay_2

argos have replied to the email we sent stating

'I am sorry your sofas has developed a fault. As it is now out of the
12 month guarantee period an independent report will be required.

Please arrange for an accredited upholsterer to carry out an inspection
and give you a report. '

where do we find an accredited upholsterer and anyone have any idea how much this will cost?

Labman_2

chardonnay wrote: »

...where do we find an accredited upholsterer and anyone have any idea how much this will cost?

Try www.yell.com

colin79666

how about this (found on Google):
http://www.upholsterers.co.uk/