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Missed connection with different airlines because of baggage delays
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NicRW
Posts: 2 Newbie

Looking for some guidance, on the return leg of my hols my virgin atlantic flight landed but the bags took 2 hrs to come at Heathrow. Connecting flight back to Scotland was missed, both airlines weren't interested and had to book new flights to come home. Travel insurance is now dragging their heels because the delay was on the return journey - anyone else had similar experiences and have advice on how to claim back some of the costs
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Were the two flights on different tickets?0
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NicRW said:Looking for some guidance, on the return leg of my hols my virgin atlantic flight landed but the bags took 2 hrs to come at Heathrow. Connecting flight back to Scotland was missed, both airlines weren't interested and had to book new flights to come home.
If so, then it's unlikely that either airline will be liable to reimburse anything, but if you feel your insurer should be on the hook then you'd need to study the relevant policy wording to counter their argument....2 -
There is always a risk when you book two unconnected tickets. A delay to the first flight, border security delays, baggage delays - all can happen and with an unprotected connection you are on your own for the rebooking of onward travel.0
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The potential savings made by booking two trips is compensation. This time the gamble didn't pay off.0
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How much time did you allow between the scheduled arrival time and the check in closure time of the departure.0
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I suspect, if not covered by your insurance policy, you are going to have take the loss yourself.
There is a risk with booking separate tickets and usually 4 hours+ is suggested between flights to build in some contingency. How long had you allowed?0 -
I had allowed 3.5 hrs but the flight time was changed to slightly later. It is a mistake I won't make again!
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Heathrow baggage is shocking for some reason.0
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I always wonder whether it would be cheaper to make the connection and wait for your luggage to eventually be delivered, even if there is a charge for doing so. Most people, once home, could manage without their dirty washing for a few days.I'm a Forum Ambassador on the housing, mortgages & student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.0
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