HelloFresh next steps ... ombunsdman?

eskbanker

DullGreyGuy said:

Which ombudsman do you think covers grocery subscriptions? Its typically only regulated industries that have compulsory ombudsman and any other one is voluntary so naturally has conflicts of interest etc. There used to be the "retail ombudsman" but they were instructed to drop the ombudsman from the title as they were not meeting the standards required to use the title. They are still going but now list themselves as an Alternative Dispute Resolution service rather than ombudsman. 

They really ought to change their website title, which still uses their old name, albeit alongside the current one!

Consumer Retail Advice | Consumer Rights | The Retail Ombudsman

They only have a small number of retailers signed up in any case, not including Hello Fresh:

https://www.cdrl.org.uk/retail-adr/#retailersweworkwith

QrizB

OP is not a big replier. We may never hear from them again.

Time2Go_25

QrizB said:

OP is not a big replier. We may never hear from them again.

As is so often the case when people don't get the reply they want.

pinkshoes

sqster123 said:

very briefly i cancelled my HelloFresh subscription but they sent me a box regardless. Fortunately incident have the money in my bank account so they couldn't take the money BUT they sent the box anyway even though the transaction didn't go through.

now they are trying to charge me for the box I didn't want.

i have complained but they are remaining steadfast saying the cancellation wasn't received in time and it doesn't matter that I didn't have the funds available at the time they would still send anyway.

They are saying I need to pay and sending it to a debt agency to recover funds!

Anyone tried an ombundsman or know the next step I could take.

i don't think it's fair I cancelled and they sent a box even though the transaction didn't even go through. 

I've used HF. The cancellation policy is very straight forward, so if they sent the box and charged you for it, it will be because you didn't cancel in time.

So yes, they can and might chase you for the money, so it's sensible just to pay. 

Surely you just used the food? As that would have been silly not to...