New Cynergy Login Procedure

mebu60

At long last they have replaced the digipass / authenticator app with a code sent to your mobile via SMS. 

Sign in with existing user id and password. You will need to accept two long streams of Ts&Cs by scrolling to the bottom of them and reset your password which now has to include a special character. 

No instruction on how to dispose of the physical digipass. No suggestions required thank you :-) 

friolento

I didn't need any SMS to log into their app, which I had previously set up with biometric login. It simply let me in by looking at it.

I can't log into online banking at all. Keeps saying "Log in attempt expired"

AndyTh_2

they haven't got statement download anymore which is very disappointing, and can't select the table to copy as they've done the page on canvas rather than regular html

mebu60

AndyTh_2 said:

they haven't got statement download anymore which is very disappointing, and can't select the table to copy as they've done the page on canvas rather than regular html

Snipping Tool? 

kathygrif

Trouble is it would appear anyone with my phone can access my account, as unlike other banks that require the entry of random characters from a memorised PIN etc with Cynergy that is not required, just user ID and password - which are automatically filled in.

At least I felt more secure with the Digipass and the need to enter a PIN ! + what a disusting waste of resources, no information about return/recycle !

refluxer

Is this something they're rolling out batch-wise ? I've just logged in using the authenticator app as normal.

judexx

refluxer said:

Is this something they're rolling out batch-wise ? I've just logged in using the authenticator app as normal.

Must be - have also just used the authenticator app

refluxer

kathygrif said:

Trouble is it would appear anyone with my phone can access my account, as unlike other banks that require the entry of random characters from a memorised PIN etc with Cynergy that is not required, just user ID and password - which are automatically filled in.

At least I felt more secure with the Digipass and the need to enter a PIN ! + what a disusting waste of resources, no information about return/recycle !

One way round this would be to get your Apple/Google account to forget (and not re-remember) your password for this particular bank. 

AndyTh_2

mebu60 said:

AndyTh_2 said:

they haven't got statement download anymore which is very disappointing, and can't select the table to copy as they've done the page on canvas rather than regular html

Snipping Tool? 

I'm not on Windows and I want to have it in excel, not an image

dali21

When I try and log in, I get a blank page on my PC screen after logging in.  Anyone else experiencing this?

Qyburn

kathygrif said:

Trouble is it would appear anyone with my phone can access my account, as unlike other banks that require the entry of random characters from a memorised PIN etc with Cynergy that is not required, just user ID and password - which are automatically filled in.

On both my phone and tablet the Cynergy app is locked with a six digit PIN, specific to the app, not the unlock PIN for the device.