Whats a reasonable time to claim faulty goods out of warranty?

Mallers

Hello, in Dec 2001 i spent about 1,700 on a new tv, purchased on credit card.  A few days ago (early may 2025, so in region of 3.5 yrs later) it went audibly pop when i turned it on and i get no power to it.  Nothing i did! Its out of the 1 year warranty, and im being asked to pay 200 plus to have someone fix it, including a call out fee.  Before i either pay that OR start looking at invoking consumer rights, my thoughts are that at 1,700 pounds i expect a tv to last more than 3.5 years.  Is that reasonable or am i flogging a dead horse here and need to look at coughing up the repair cash?  

born_again

Well to get anywhere as far as CRA go, you are going to need a 3rd party report.

I take it that you have checked the obvious such as plug fuse?

eskbanker

Mallers said:

Hello, in Dec 2001 i spent about 1,700 on a new tv, purchased on credit card.

If your TV is over 23 years old, it's already had a very good innings!

Mallers

born_again said:

Well to get anywhere as far as CRA go, you are going to need a 3rd party report.

I take it that you have checked the obvious such as plug fuse?

I did check, sorry should have put that!  Tried in different sockets, also the fuse is removable so i replaced and retried, to no avail.
The supplier doesnt fix the tv, they use a third party.  Am i best then getting this third party out, getting them to fix (their costs in original post) PLUS have them report on what problem was and take it from there?  IE if they say there was a fault then i try to claim their fee back form supplier?  Im assuming if they say its just wear and tear that makes it more difficult, but it would be wear and tear on an internal untouched component and isd still expect it to have lasted more that it did.

Mallers

eskbanker said:

Mallers said:

Hello, in Dec 2001 i spent about 1,700 on a new tv, purchased on credit card.

If your TV is over 23 years old, it's already had a very good innings!

Ah, i REALLY should have checked for typos! 2021! sorry!

DullGreyGuy

Mallers said:

born_again said:

Well to get anywhere as far as CRA go, you are going to need a 3rd party report.

I take it that you have checked the obvious such as plug fuse?

I did check, sorry should have put that!  Tried in different sockets, also the fuse is removable so i replaced and retried, to no avail.
The supplier doesnt fix the tv, they use a third party.  Am i best then getting this third party out, getting them to fix (their costs in original post) PLUS have them report on what problem was and take it from there?  IE if they say there was a fault then i try to claim their fee back form supplier?  Im assuming if they say its just wear and tear that makes it more difficult, but it would be wear and tear on an internal untouched component and isd still expect it to have lasted more that it did.

You need to come to an agreement with the retailer on the approach... the law states that after 6 months its up to the consumer to prove it is an inherent fault/goods were not sufficient durable rather than for the retailer to disprove it. This would in principle be done by an engineers report commissioned by the consumer, the cost of which can be added to the claim IF it supports their argument. In practice many retailers will commission their own inspection rather than have the customer do so.

Assuming it does confirm it's an inherent fault then down to the retailer to decide if to repair, replace or refund. A refund will not be a full refund but the original purchase price less an amount for "use". Given its over 3 years old most retailers would be proposing a refund under 50%

So whilst you could choose to pay for it to be repaired yourself if you wanted you then risk them deciding its uneconomical to repair and giving you cash below the repair value or them deciding to replace it thus you have a second TV turn up (in principle the old TV would then become their property though if they collect it or not is a different matter - with my Samsung TV that died, they did)