Simple Delivery Mix Up

soolin

martindow said:

rose_sparky said:

Thank you all very much for your help.

I went on the eBay’s online chat earlier and kept typing ‘speak to person’ and within minutes I had a phone call from a lovely lady who talked me through marking the item as despatched and also how to change the simple delivery option.

Could you explain how this is done?  From the comments above knowledgeable people didn't think this was possible!

I’m also intrigued as I didn’t think you can overwrite the pre paid label, only ignore it and use your own. 

Some people have said with some effort they have managed to mark an SD item as despatched even if label wasn’t used, but say it’s very difficult and doesn’t always work. 

rose_sparky

Oh I’d love to be able to explain it but she talked me through it and even then I became a little confused so doubt I could do it again.

I will try to retrace the steps later x

soolin

rose_sparky said:

Oh I’d love to be able to explain it but she talked me through it and even then I became a little confused so doubt I could do it again.

I will try to retrace the steps later x

No worries, it's just a handy tool as I'm sure others will be looking for this fix as well.

Just remember to remove Evri as an option on SD items going forward so you don't have an issue again.

rose_sparky

I have, she talked me through that as well.