Simple Delivery Mix Up

rose_sparky

Hello, could someone please help me, I’ve got myself in a right muddle and don’t know how to sort it.  I’m not even sure I can explain clearly but here goes.

Because I’m disabled I use Royal Mail Collection Service and choose RM 2nd class from EBay’s drop down menu and then go to RM’s website.  

Today I accepted an offer on an item and noticed the postage was via EVRI.  I’m guessing when the item was originally relisted it went to default?  Anyway, I booked collection via RM but there is no drop down menu saying item despatched only an option to book via EBay.  Therefore the item is still showing as not despatched.  

I expect you’re all lost and confused, but how do I clear the message that it’s not yet been sent?

I’ve messaged the buyer to say RM are collecting the parcel tomorrow but need to clear it from my eBay account.

soolin

rose_sparky said:

Hello, could someone please help me, I’ve got myself in a right muddle and don’t know how to sort it.  I’m not even sure I can explain clearly but here goes.

Because I’m disabled I use Royal Mail Collection Service and choose RM 2nd class from EBay’s drop down menu and then go to RM’s website.  

Today I accepted an offer on an item and noticed the postage was via EVRI.  I’m guessing when the item was originally relisted it went to default?  Anyway, I booked collection via RM but there is no drop down menu saying item despatched only an option to book via EBay.  Therefore the item is still showing as not despatched.  

I expect you’re all lost and confused, but how do I clear the message that it’s not yet been sent?

I’ve messaged the buyer to say RM are collecting the parcel tomorrow but need to clear it from my eBay account.

I wasn’t aware that RM would collect Evri parcels, I know that some POs take Evri over the counter. Are you sure you used the label supplied by eBay and arranged the collection clearly stating it was an Evri parcel? 

red_boots2

Do you mean you booked it with Royal Mail as you knew Evri wouldn't collect?

If so, go on to chat, message and ask an eBay advisor to amend the postage status for you.

soolin

red_boots2 said:

Do you mean you booked it with Royal Mail as you knew Evri wouldn't collect?

If so, go on to chat, message and ask an eBay advisor to amend the postage status for you.

I wasn’t sure whether Op has booked and paid for their own postage ignoring the pre paid label, perhaps they could clarify.

if the Evri label hasn’t been used then sellers are reporting that the despatch notice can’t be overwritten and new tracking added, I haven’t done it myself so I can’t confirm. However, buyer will receive a refund for unused label, and OP will pay for the RM label out of their own pocket, and may never be able to add tracking to show delivery.

RedImp_2

In future you need to go into your account and deselect Evri from Simple Delivery options (assuming there isn’t some other way of getting Evri to collect)

rose_sparky

Yes I booked RM collect service as I usually do, somehow EVRI must have come up as default when I accepted the offer.

i didn’t use the EVRI label, I’ve been using RM lately as they’re more reliable, I then click on ‘item despatched’ but that option isn’t there.

I just need to mark it as despatched but I can’t see how.

rose_sparky

I’m guessing when it automatically relisted it defaulted to EVRI and I didn’t notice (I’ve had my cataract done so eyes blurred too!) and then I accepted an offer and realised I’d messed up.

soolin

rose_sparky said:

I’m guessing when it automatically relisted it defaulted to EVRI and I didn’t notice (I’ve had my cataract done so eyes blurred too!) and then I accepted an offer and realised I’d messed up.

Under simple delivery there are 2 options , Evri and RM, as Redimp_2 says for future sales you need to go into your postal options for SD and remove the Evri option. 

For this sale though your item won’t show as tracking as SD has over ridden your custom postage and you won’t get paid for RM label. 

savergrant

soolin said:

rose_sparky said:

I’m guessing when it automatically relisted it defaulted to EVRI and I didn’t notice (I’ve had my cataract done so eyes blurred too!) and then I accepted an offer and realised I’d messed up.

Under simple delivery there are 2 options , Evri and RM, as Redimp_2 says for future sales you need to go into your postal options for SD and remove the Evri option. 

For this sale though your item won’t show as tracking as SD has over ridden your custom postage and you won’t get paid for RM label. 

Who paid for the postage on the listing? If it was you ebay might refund you the cost of the evri label. If it was the buyer they would be the one to receive a refund for an unused label.

rose_sparky

Thank you all very much for your help.

I went on the eBay’s online chat earlier and kept typing ‘speak to person’ and within minutes I had a phone call from a lovely lady who talked me through marking the item as despatched and also how to change the simple delivery option.

martindow

rose_sparky said:

Thank you all very much for your help.

I went on the eBay’s online chat earlier and kept typing ‘speak to person’ and within minutes I had a phone call from a lovely lady who talked me through marking the item as despatched and also how to change the simple delivery option.

Could you explain how this is done?  From the comments above knowledgeable people didn't think this was possible!