Multiple damaged panels received from shed supplier

Pally1995

I ordered a shed back in February. I was told it would be between 7-8 weeks for delivery which it was. 

When it arrive there were 4 damaged panels. They told me they would get them replaced and 2 weeks later I received the new 4 panels. Out of the new 4 panels 1 of these was damaged. They have said they will replace these but again I’ve had to wait another 2 weeks. 

I have asked for some compensation from them due to the amount of extra time having to wait as well as it pushing back all plans as getting the shed is the first step for the plans and I can’t really do much else without it being erected. 

Where do I stand with this? Can they just refuse to compensate or do I have any rights to make any more demands? 

Ergates

They can, as you don't have a right to "compensation" - that doesn't mean you don't have rights you could either exercise outright, or use to negotiate a price reduction.

The items were faulty on delivery, and they've obviously accepted that.   Then they've had one chance to rectify the issue, and have failed.    At this point you could cancel the contract and demand a full refund (and they'd have to come get the shed).

This would leave them out of pocket, and you without a shed.  So instead, you could suggest a reduction in cost (i.e. partial refund) to encourage you to keep the shed.  You get a shed, they still get some profit (if a bit less).

lincroft1710

Who is the shed manufacturer? If it is a large one based in Worcestershire, they may well agree to a reduction.


But if they do I'd check the quality of the construction of the rest of the shed first, as I ended up sending my shed back for a full refund

Pally1995

lincroft1710 said:

Who is the shed manufacturer? If it is a large one based in Worcestershire, they may well agree to a reduction.


But if they do I'd check the quality of the construction of the rest of the shed first, as I ended up sending my shed back for a full refund

No they’re based in Nottinghamshire. It the panel comes tomorrow damaged then I’ll be pushing harder.  Just sick of messing around now! 

Ergates

Pally1995 said:

lincroft1710 said:

Who is the shed manufacturer? If it is a large one based in Worcestershire, they may well agree to a reduction.


But if they do I'd check the quality of the construction of the rest of the shed first, as I ended up sending my shed back for a full refund

No they’re based in Nottinghamshire. It the panel comes tomorrow damaged then I’ll be pushing harder.  Just sick of messing around now! 

Just to be clear - as this is something a lot of new members don't realise:   As long as what you are saying is true, then it's perfectly acceptable and legal to name the company in question.

Okell

Pally1995 said:

lincroft1710 said:

Who is the shed manufacturer? If it is a large one based in Worcestershire, they may well agree to a reduction.


But if they do I'd check the quality of the construction of the rest of the shed first, as I ended up sending my shed back for a full refund

No they’re based in Nottinghamshire. It the panel comes tomorrow damaged then I’ll be pushing harder.  Just sick of messing around now! 

If anything arrives damaged tomorrow you will be entitled to a full refund.  (In fact, as has already been pointed out, you were entitled to a full refund after the trader's first attempt at a repair or replacement failed)

Traders are only permitted one single attempt under the law to replace or repair damaged/faulty goods,  If that fails, a full refund is due - unless you are happy to settle for a price reduction.

You might need to quote s24(5)(a) of the Consumer Rights Act 2015 to them

lincroft1710

Pally1995 said:

lincroft1710 said:

Who is the shed manufacturer? If it is a large one based in Worcestershire, they may well agree to a reduction.


But if they do I'd check the quality of the construction of the rest of the shed first, as I ended up sending my shed back for a full refund

No they’re based in Nottinghamshire. It the panel comes tomorrow damaged then I’ll be pushing harder.  Just sick of messing around now! 

If it's Elbec then they are a supplier rather than a manufacturer. You order through them and then the manufacturer checks the shed base/site, delivers and (if so contracted) assembles