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How to officially complain to Amazon for overdue refunds....
Sam_Bam
Posts: 39 Forumite
Hi Forumites
Really need any advice on where to go to complain about £500 worth of Amazon refunds that haven't been made for almost 1 year now.....
My dad placed approx 37 orders with Amazon on May 17th 2024 for three different items. We now know that he had the start of dementia.
My mum realised when the orders started arriving by the truck load that there was a problem. She accepted the first couple, then refused to accept delivery of the rest, so they went straight back on the same van.
No refunds were ever issued - around £700 worth of goods.
When I eventually managed to get into my dad's email and Amazon accounts in July 2024 I requested refunds for all of these orders. Amazon sent me forms to fill out for each order!
I managed to get the forms done and send them back whilst at my parents. Amazon issued refunds for around 7 of the orders, and told me that the other refund request forms lacked information.
Since then I must have spoken to Amazon 10 times regarding these refunds, only to be fobbed off by several different excuses. Each 'live chat' or conversation with a person takes around 40 minutes as I have to start from the beginning each time, and I get nowhere.
I have been given email addresses to send details to, and my emails just bounce back.
I have written an email outlining all of the details, and a list of all of the orders, so I now need to try to take this higher than Amazon Customer Services.
So, does anyone have any contact details (email address/postal address etc) for official Amazon complaints, please.
Thanks.
Really need any advice on where to go to complain about £500 worth of Amazon refunds that haven't been made for almost 1 year now.....
My dad placed approx 37 orders with Amazon on May 17th 2024 for three different items. We now know that he had the start of dementia.
My mum realised when the orders started arriving by the truck load that there was a problem. She accepted the first couple, then refused to accept delivery of the rest, so they went straight back on the same van.
No refunds were ever issued - around £700 worth of goods.
When I eventually managed to get into my dad's email and Amazon accounts in July 2024 I requested refunds for all of these orders. Amazon sent me forms to fill out for each order!
I managed to get the forms done and send them back whilst at my parents. Amazon issued refunds for around 7 of the orders, and told me that the other refund request forms lacked information.
Since then I must have spoken to Amazon 10 times regarding these refunds, only to be fobbed off by several different excuses. Each 'live chat' or conversation with a person takes around 40 minutes as I have to start from the beginning each time, and I get nowhere.
I have been given email addresses to send details to, and my emails just bounce back.
I have written an email outlining all of the details, and a list of all of the orders, so I now need to try to take this higher than Amazon Customer Services.
So, does anyone have any contact details (email address/postal address etc) for official Amazon complaints, please.
Thanks.
0
Comments
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As discussed in other threads such as the one below, Amazon, as a business operating in an unregulated sector, isn't required to have an 'official' complaints procedure, so you're left with trying to work around their published process by identifying named senior individuals there and similar, although it's unclear if this actually works....
https://forums.moneysavingexpert.com/discussion/6569654/amazon-complaints-procedure0 -
A post in December 2024 said that this email address was still working at the time.All shall be well, and all shall be well, and all manner of things shall be well.
Pedant alert - it's could have, not could of.0
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