Aer Lingus Refund

jfa1211

I recently was bumped from a flight due to an issue with the plane meaning the flew at half capacity. They booked me on another flight but the same thing happened.
We eventually flew with another airline at my cost- we were offered a flight the next day by Aer Lingus but no accommodation costs. 

I believe we’re due:
- Compensation for the first flight.
- Compensation for the second flight.
- Expenses including third flight costs.
- Refund of first flight. 

I have enquiries in for the first three items. 

Re the refund, I’m being told I need to contact Booking.com for my refund as I booked through them. Booking.com have said I need to contact the airline.

Not sure how to proceed. Can anyone offer any advice?! 

eskbanker

jfa1211 said:

I recently was bumped from a flight due to an issue with the plane meaning the flew at half capacity. They booked me on another flight but the same thing happened.
We eventually flew with another airline at my cost- we were offered a flight the next day by Aer Lingus but no accommodation costs. 

I believe we’re due:
- Compensation for the first flight.
- Compensation for the second flight.
- Expenses including third flight costs.
- Refund of first flight.

If you paid for two flights then you're entitled to a refund of one or the other, but not both!  Which was more expensive?

jfa1211

The EasyJet flight was more expensive so that’s the preference to get the money back for. Surely I should get money back for the first one as I never even got the flight?! 

eskbanker

jfa1211 said:

The EasyJet flight was more expensive so that’s the preference to get the money back for. Surely I should get money back for the first one as I never even got the flight?! 

So you expect to travel completely free (pay for two flights and get both refunded)?

Voyager2002

You should be discussing this with the airline, not the agent (BTW the agent used by Booking is GotoGate).

The airline should give you:
(i) Rerouting (pay for the flight that you eventually took, since they were unable to put you on another flight the same day);
(ii) Care: any food, telephone use and perhaps hotel that was necessary while you were waiting for your eventual departure;
(ii) depending on the reason for the problem, you MIGHT also be entitled to compensation for delay, calculated by comparing your actual arrival time with the time you should have arrived had you taken the original flight.

If you accept a refund for your flight, you lose all this.