Credit card charged THREE times - £4000

benjdr

I don't know what to say right now.
I have just spoken to Barclaycard and they have confirmed that a very well known retailer has changed me three times for a £1330 order that I have placed. I am outraged.
The chap at Barclaycard say they can do nothing until the retailer actually take the money (as it is currently earmarked), at which point I need to dispute it.

This seems to have all come down to the fact that the card initially got rejected, because of Barclaycard's ruddy security checks. After a swift phone call to them, the order was then able to be put through successfully by the retailer, but they seem to have royally botched this one up and have since charged the amount three times to the card.

Any advice would be greatly appreciated. I'm feeling livid right now am am going to try and sleep it off!

Cheers!

KILL_BILL

thats rubbish - speak to the manager and speak to the retailer manager as well to resolve the issue immediately

benjdr

KILL_BILL wrote: »

thats rubbish - speak to the manager and speak to the retailer manager as well to resolve the issue immediately

What's rubbish? The situation or the fact that to dispute, they actually have to let the retailer take the money first.

Cheers

KILL_BILL

benjdr wrote: »

What's rubbish? The situation or the fact that to dispute, they actually have to let the retailer take the money first.

Cheers

that they have to let the retailer take the money first - especially so when its £12000.00

like i say kick up a fuss with the manager if need be

benjdr

KILL_BILL wrote: »

that they have to let the retailer take the money first - especially so when its £12000.00

like i say kick up a fuss with the manager if need be

Sorry, the topic title was a bit misleading. It's actually £1330 three times, so £4000. Still a lot of money so I'm defiantly kicking up a fuss.

Timmne

Is it a cashback card? You might even make some points/cashback on these charges!!

setmefree2

Come on tell us the retailer - name them and shame them!:money:

benjdr

setmefree2 wrote: »

Come on tell us the retailer - name them and shame them!:money:

Well all right then.
Comet.

moonrakerz

No problem - pay it once and put a letter in with it saying that the other two charges are in error.
It's not your money it's theirs !

finallydebtfree!!

The chap at Barclaycard say they can do nothing until the retailer actually take the money (as it is currently earmarked), at which point I need to dispute it.

Has it actually been charged to your account yet? If not perhaps they will only actually take the one payment

kr15snw

Kick up a huge fuss. They can cancel the order and should be able to at least try and stop it coming out. If it doesnt, then it will all go back in a few days.

Will this go over your limit?