Orange Delivery Report Charge

suzannewysiwyg

:mad: Wow. I have just had an extortionate (imo) bill from Orange. Seems they have me over a barrel! But speaking to them, they have pointed out, that had I have read the T&C I would have been aware of this! ....

I went over my monthly allowance first time in 6 months .... their voice system was 'down' so I couldn't hear my entitlement to calls. - they pointed out it was available online....

Also they charge almost 1 penny per delivery report.....

and also charge for voice messages, which I found impossible to 'turn off' manually.

When I asked how I could cancel my contract, I was told I could 'buy out' at a cost of approx £400!

Any comments ?

Woby_Tide

sounds like they are right and are abiding by their terms and conditions

star1_2

I generally happy with Orange (being with every other provider) ... but I do agree, their system is regulalry "down", unable to check balances via 150, best to use the on-line system.

I was also "stung" by the 1p delivery charge - when I first signed up, they tried to tell me that it was featured on the cpw warehouse (at the time I purchased the phone), I received a credit back when I pointed out there was no notification on the site at the time of purchase!

:cool:

miss_libbit

Orange started charging apirl 2006. If the systerm is down try get through to someone in billing and their tell you your allowance!