Sky TV - never negotiated and time to leave?

longwalks1

We’ve had Sky TV package for several years since moving house and as far as I can remember, never truly haggled.  I think our contract went up £3 pcm last year and it’s due to go up another £4 pcm shortly. 
We are away for 6 weeks this week so was thinking (a YouTube video this morning has triggered this question) 

if Im out of contract will I still need to give them 30 days notice to cancel?  I don’t fancy an hour of haggling today on the phone to them, but was thinking if I cancelled (easier as we are away) then make contact and enquire as a new customer when we are home?

im sure our payments are close to £60 a month.

EDIT: we don’t even have SkyQ, Im sure we still have the older Sky+ boxes, in 2 rooms. 

Mark_d

You'll have to check you contract for how much notice you need to give - might be 30 days, might be 14 days, might be one calendar month.  Even though you're out of the initial period of your contract, you're still in contract on a rolling basis.

Check on the internet what you'd pay and what you'd get, if you were to purchase a suitable TV package (from anyone - Sky or Virgin Media).  Then phone Sky.  If Sky can't match what a new customer could get, then cancel.  But from what I've heard Sky give amazing retention deals if they understand you're prepared to leave.

Retention deals can be significantly better than what a new customer would get so in my opinion it's well worth taking the time to call.  The call doesn't have to take long if you're clear in your mind what is a good deal and what isn't.

soolin

Mark_d said:

You'll have to check you contract for how much notice you need to give - might be 30 days, might be 14 days, might be one calendar month.  Even though you're out of the initial period of your contract, you're still in contract on a rolling basis.

Check on the internet what you'd pay and what you'd get, if you were to purchase a suitable TV package (from anyone - Sky or Virgin Media).  Then phone Sky.  If Sky can't match what a new customer could get, then cancel.  But from what I've heard Sky give amazing retention deals if they understand you're prepared to leave.

Retention deals can be significantly better than what a new customer would get so in my opinion it's well worth taking the time to call.  The call doesn't have to take long if you're clear in your mind what is a good deal and what isn't.

I have always haggled with sky but the last time, about 15 months ago they just wouldn’t play ball at all. I couldn’t get anywhere near the offers being given to new customers, so I downgraded to the basic £15 pm package just to retain my sky q box. They have never ever contacted me since to try and get me back.

Neil_Jones

Mark_d said:

You'll have to check you contract for how much notice you need to give - might be 30 days, might be 14 days, might be one calendar month.  Even though you're out of the initial period of your contract, you're still in contract on a rolling basis.

All Sky TV contracts are 31 days notice to cancel.

Believe you have to be a non-customer for a significant amount of time, have seen anywhere up to 2 years on various forums mentioned to be considered a new customer by Sky.

brewerdave

Mark_d said:

You'll have to check you contract for how much notice you need to give - might be 30 days, might be 14 days, might be one calendar month.  Even though you're out of the initial period of your contract, you're still in contract on a rolling basis.

Check on the internet what you'd pay and what you'd get, if you were to purchase a suitable TV package (from anyone - Sky or Virgin Media).  Then phone Sky.  If Sky can't match what a new customer could get, then cancel.  But from what I've heard Sky give amazing retention deals if they understand you're prepared to leave.

Retention deals can be significantly better than what a new customer would get so in my opinion it's well worth taking the time to call.  The call doesn't have to take long if you're clear in your mind what is a good deal and what isn't.

Lately not so; you have to go thru with cancellation to get any sort of reasonable deal offered. 

steven141

soolin said:

Mark_d said:

You'll have to check you contract for how much notice you need to give - might be 30 days, might be 14 days, might be one calendar month.  Even though you're out of the initial period of your contract, you're still in contract on a rolling basis.

Check on the internet what you'd pay and what you'd get, if you were to purchase a suitable TV package (from anyone - Sky or Virgin Media).  Then phone Sky.  If Sky can't match what a new customer could get, then cancel.  But from what I've heard Sky give amazing retention deals if they understand you're prepared to leave.

Retention deals can be significantly better than what a new customer would get so in my opinion it's well worth taking the time to call.  The call doesn't have to take long if you're clear in your mind what is a good deal and what isn't.

I have always haggled with sky but the last time, about 15 months ago they just wouldn’t play ball at all. I couldn’t get anywhere near the offers being given to new customers, so I downgraded to the basic £15 pm package just to retain my sky q box. They have never ever contacted me since to try and get me back.

Which channels do you get on this one? I have a Sky Q box and Sky Q Mini on Sky Signature package that includes Netflix and pay £47.50 for just TV. It was originally £44 until the proce rise this year.