Heatable - great experience!

chubsta

I know most people only post when they are unhappy but in my quest for a new boiler I looked at loads of reviews so figure a bit of praise here won't hurt!

Needed quite a complicated boiler upgrade, Heatable's (very simple) online systems gave me a very good quote - similar to Boxt and far far better than British Gas.

Heatable wanted quite a few photos of my current install etc which I was very pleased to see as the last thing I wanted was an engineer to turn up and say he couldn't do the job. It was booked in and now 3 days from 'pressing the button' I have a shiny new boiler, all working great. Their customer service was excellent I felt. The engineer worked his bits off for two days on this job and was really helpful and friendly too.

From an MSE perspective - the price was excellent and far lower than I expected considering the amount of work, there was no upselling at all (I did choose a more powerful boiler than was initially quoted online but that was purely my choice), in fact there were two options for where to install it and I was recommended the cheaper of the two if both suited me, and I really feel I have got excellent service and value for money!

I can't think of a single negative in the whole experience - I always thought it would be a nightmare, in fact I posted on here asking for advice back in 2016 due to the unusual specifics of my existing system and at that time I was quoted far more than I ended up paying now, both by BG and a local installer. So I have been putting it off for 9 years...

And now its done, and it was so simple - funny thing is, if id had it done in 2016 I would possibly be looking at a new boiler anyway as they don't seem to last long these days.

Olinda99

Thanks for that. I also looked at Heatable last year when I was looking for a replacement gas boiler and was very impressed and nearly went with them but in the end I went for a heat pump with Octopus

It was a bit of a leap of faith as I have always had gas central heating and no idea what to expect changing to a heat pump, but looking back I pleased I went the heat pump route

Octopus changed every radiator in the property, removed the boiler, gas meter, hot water cylinder, water tanks in the roof and replaced a lot - all for less than I was quoted for a replacement boiler ! The £7500 grant helps of course.

so if anybody is thinking of replacing a gas boiler don't be afraid of at least considering a heat pump and I can recommend Octopus

Eldi_Dos

@chubsta
   Did you take out a service plan with them, well worth the few pounds a month for them to come out and do service and keep warranty up to date and check safety. I have one with similar company and they send a email around a month before service is due then you just log in and book a appointment that suits you. I find it very convenient.

chubsta

Eldi_Dos said:

@chubsta
   Did you take out a service plan with them, well worth the few pounds a month for them to come out and do service and keep warranty up to date and check safety. I have one with similar company and they send a email around a month before service is due then you just log in and book an appointment that suits you. I find it very convenient.

I didn't see any option for that, certainly wasn't mentioned during phone calls - checking now it only seems to be available if you do the option to pay over time whereas I paid in one hit, unless I am missing something?

Eldi_Dos

chubsta said:

Eldi_Dos said:

@chubsta
   Did you take out a service plan with them, well worth the few pounds a month for them to come out and do service and keep warranty up to date and check safety. I have one with similar company and they send a email around a month before service is due then you just log in and book an appointment that suits you. I find it very convenient.

I didn't see any option for that, certainly wasn't mentioned during phone calls - checking now it only seems to be available if you do the option to pay over time whereas I paid in one hit, unless I am missing something?

Had look on their site and they offer several plans, monthly payments to cover whole system and a one off fee to get just boiler serviced and keep warranty up to date,then they would send reminder when retest required.

If you have any difficulty finding details click on the chat icon and they will very quickly give you the links for you to browse at your leisure.