Faster Payment odd difference?

boingy

Bobblehat said:

boingy said:

I wonder how much it will cost them to find that 1p.
Have they looked down the back of the sofa?

The answer is £50+ ... ! They can keep the penny!

I say £50+ because I received a letter from Skipton yesterday with an offer of £50 to stop mithering them and go away ........ my words, not theirs! The "+" can only be guessed at in administration costs. To be clear, at no point did I request any compensation ... I just wanted to know why the payment was split in the first place and why a faster payment has gone missing (the 1p). It was never about the amount only being 1p!

I still didn't get a real explanation as to why the payment was split in two leaving 1p to be sent as a separate payment on the same day as the bulk proceeds. I did get an apology for the confusion and inconvenience it caused. The second payment has never been received to this day by my nominated account. I hope it never happens to other Skipton accounts I have!

Skipton just keep using phrases like " the payment was unintentionally split ..." and "the system has inconveniently split the payment". I don't regard those as meaningful phrases to explain why it happened, but at least they had the good grace to say "feedback has been provided to the relevant department to help prevent this type of error from occurring again in the future". 

I think I will never get any meaningful answers from Skipton, but I'm happy that they appear to admit to it being an error on their part, so I might as well accept the £50 and .... leave it at that.

I hope the outcome is of interest to forumites who followed it or just got some amusement from the matter 

You should ask them to send you a cheque for the missing 1p.

Bobblehat

boingy said:

Bobblehat said:

boingy said:

I wonder how much it will cost them to find that 1p.
Have they looked down the back of the sofa?

The answer is £50+ ... ! They can keep the penny!

I say £50+ because I received a letter from Skipton yesterday with an offer of £50 to stop mithering them and go away ........ my words, not theirs! The "+" can only be guessed at in administration costs. To be clear, at no point did I request any compensation ... I just wanted to know why the payment was split in the first place and why a faster payment has gone missing (the 1p). It was never about the amount only being 1p!

I still didn't get a real explanation as to why the payment was split in two leaving 1p to be sent as a separate payment on the same day as the bulk proceeds. I did get an apology for the confusion and inconvenience it caused. The second payment has never been received to this day by my nominated account. I hope it never happens to other Skipton accounts I have!

Skipton just keep using phrases like " the payment was unintentionally split ..." and "the system has inconveniently split the payment". I don't regard those as meaningful phrases to explain why it happened, but at least they had the good grace to say "feedback has been provided to the relevant department to help prevent this type of error from occurring again in the future". 

I think I will never get any meaningful answers from Skipton, but I'm happy that they appear to admit to it being an error on their part, so I might as well accept the £50 and .... leave it at that.

I hope the outcome is of interest to forumites who followed it or just got some amusement from the matter 

You should ask them to send you a cheque for the missing 1p.

Too late ... I've signed the "Take the money and we're all done" paper 

ForumUser7

Bobblehat said:

ForumUser7 said:

I had the same thing, but got 1p more than expected. I agree with the other poster that it could be a rounding thing perhaps

Did your payment get split for some unknown reason and one of them go missing?

Not that bit

• closed account, app said I would get X
• Actually got X + 0.01 and transaction history mirrored this 

HedgehogRulez

EthicsGradient said:

HedgehogRulez said:

Suspect they’ve invested that stolen penny in a high interest account and are now living off the proceeds. Never hear from them again….

If we're on the fictional allusions ... All you have to do is deposit one penny in a savings account in your own era, and when you arrive at the End of Time the operation of compound interest means that the fabulous cost of your meal has been paid for.

Probably bought a round of Pan Galactic Gargle Blasters with their ill gotten gains…

Bigwheels1111

My favourite kind of compliment, petty but rewarding.
Plus profitable. 

Bobblehat

ForumUser7 said:

Bobblehat said:

ForumUser7 said:

I had the same thing, but got 1p more than expected. I agree with the other poster that it could be a rounding thing perhaps

Did your payment get split for some unknown reason and one of them go missing?

Not that bit

• closed account, app said I would get X
• Actually got X + 0.01 and transaction history mirrored this 

I guess the transaction history was the "nub" of my query ... in that I was trying to get an explanation for the 4 transactions (below and posted earlier). For the sake of completeness, there was £3000 exactly in the account before the £155.65 interest was paid in.

As you can probably guess from the posts above I consider that I never got a meaningful explanation from Skipton for those "inconvenient" or "unintentional" extra transactions! I don't know if your extra penny was a separate transaction from the main payment, or not, so I can't really comment, other than you obviously didn't have a transaction just disappear into the ether either!

LHW99

Maybe ForumUser7 got your lost 1p??

Bobblehat

LHW99 said:

Maybe ForumUser7 got your lost 1p??

That's it! Bingo!

ForumUser7

Bobblehat said:

LHW99 said:

Maybe ForumUser7 got your lost 1p??

That's it! Bingo!

Yeah, sorry guys!