Cash ISA transfer speed within the same provider.

JSmith321

I'm in the process of transferring one Easy Access Cash ISA with low interest rate to another Easy Access Cash ISA with a higher interest rate (an industry wide self-made problem) within the same provider Leeds BS. I would have expected this to be a fast process (Move cash from A to B within the same bank) but so far a week as passed and nothing has happened. The request was made using their secure message system as advised on a call to them but I have no idea of any progress is made or even if the message has been read since there is no status update. I know it can take 15 working days but I'm concerned that the request is in Limbo. Anyone else face the same issue?