Delivery fee from Royal Mail

sammyjammy

Wasn't sure where best to put this. 

I've had a card through for a parcel that they won't deliver unless I pay £7, I am visiting the sorting office today and hoping they will let me see the parcel/sender before I pay the fee.  I think it is from my sister but she posted the parcel at the Post Office counter and paid the amount they told her it needed.

Is there any chance this means they are responsible for the fee?  We have the receipt from when it was sent?

user1977

I don't think they somehow become liable for the fee (nobody does if it gets returned to her), though your sister can no doubt complain to the Post Office if she was given wrong advice.

sammyjammy

So If I don't pay it the parcel gets returned and the fee remains unpaid?  Thats an option, thanks

la531983

Surely they can only return it if there is a "return" address on the package. Did your sister put one on?

sammyjammy

Yes, sorry I was making the assumption it has a return address, if it is that parcel it will have my sisters address on it.

fatbelly

Not something you've ordered from abroad, is it?

I had a similar thing with some car accessories from Slovakia.

sammyjammy

fatbelly said:

Not something you've ordered from abroad, is it?

I had a similar thing with some car accessories from Slovakia.

Not that I can recall but that means nothing LOL, am hoping they will let me see the parcel before I think about paying the fine.

swingaloo

Its not a fine, its an admin charge. You have a choice. But before I retired I worked as a postie and often did shift in the callers office where people collect the undelivered mail etc. 
Back then we were not allowed to let the person collecting see or touch the parcel before payment was made but that may have changed now.

sammyjammy

Fine/admin charge, still coming out of my pocket!  I don't need to touch it I just need to see it, the sorting office has changed its hours so won't be able to get there this week now.

Okell

swingaloo said:

... Back then we were not allowed to let the person collecting see or touch the parcel before payment was made ...

This makes sense to me.

I wouldn't let the OP see or know anything about the parcel either.

If they don't pay up it gets returned to sender or ends up in Belfast

HonestJohn

Have you ordered anything from ebay? Their new Simple Delivery is nothing of the sort.