HSBC New money v Old money

alfista

alfista said:

HSBC handling of cash ISAs is a total mess.  
I had a one year fixed rate which matured and coverted into a lower rate "loyalty" account (why ????).  I then tried to open a new fixed rate - online process seemed to work, but then I got an SMS saying there was a problem.  Talked to call centre (India, groan), totally useless , they couldn't explain what problem was, advised "re-apply".  Re-applied, managed to get new fixed rate opened (despite further SMS "problem"), but HSBC haven't transferred "loyalty" funds to "fixed" account as requested. 
Total mess !!!

So (as the young folk say) I managed to get everything sorted (I think) :

This was achieved by visiting a large branch last Tuesday (all the local branches were closed down in recent years).
First observation "you will have to wait at least 60 minutes before anyone can see you" - no comment.

Eventually I was seen by a human being who managed to sort matters.

When I say "sort", this turned out to be a multi-day set of processes which only completed this morning (Friday).

In summary :

HSBC do not offer a quality branch service.

HSBC's on-line facilities are a bit of a misnomer, as various operations require a delay of at least one overnight process.