Utility Warehouse back bill and bill hike

Xbigman

Robin9 said:

 
 



    as they have been billing you albeit with estimates

Which is the point. If you supply meter readings they can't say 3 years later that they just discovered the correct reading when they were being told that all along.
What should happen is that they should only look back one year, then take off any payments made during that year and work out what the bill is. There will still be arrears but they will have been reduced substantially. With the gas account being well in credit the amount actually owed will be down to hundreds and not thousands.

If UW have a counter argument I'd like to hear it.


Darren

Reviewreader9

We do not have a dryer, American fridge/freezer, chest freezer, games consoles, underfloor heating etc etc and are very strict about lights, using things in eco setting and unplugging things not in use including the tv!

We also only have gas central heating.

the only thing we do have is a car charger for our hybrid which is only sometimes used due to it being a hybrid and it shouldn’t cost more than a tenner a week on average?

Robin9

@Reviewreader9    Keep a diary, read your meter at the same time every day.

Even in the month of April form your own readings you used 500 units

Does UW have a Energy graph showing the usage by the half hour ?

Over the years there have been some oddities on the Forum -  we had a blocked pond pump ......................

Reviewreader9

Robin9 said:

@Reviewreader9    Keep a diary, read your meter at the same time every day.

Even in the month of April form your own readings you used 500 units

Does UW have a Energy graph showing the usage by the half hour ?

Over the years there have been some oddities on the Forum -  we had a blocked pond pump ......................

It would certainly be interesting to obtain an energy graph, this is something I will need to ask for.

when we spoke to Octopus, they quoted us 145.00 a month after looking at our usage so couldn’t figure out why we were being charged so much. The problem is, I do not understand the bills and usage etc to look at it and understand what’s going on.

i am concerned the car charger could have something to do with it

Reviewreader9

Robin9 said:

@Reviewreader9    Keep a diary, read your meter at the same time every day.

Even in the month of April form your own readings you used 500 units

Does UW have a Energy graph showing the usage by the half hour ?

Over the years there have been some oddities on the Forum -  we had a blocked pond pump ......................

Is 500 units in a month a lot? Considering g 90% of the time only my young daughter and I are in the house and she doesn’t even watch TV or have a games console, I can’t imagine where this usage is coming from?!

MattMattMattUK

Reviewreader9 said:

the only thing we do have is a car charger for our hybrid which is only sometimes used due to it being a hybrid and it shouldn’t cost more than a tenner a week on average?

Are you in an EV Tariff? Which hybrid is it as most allow you to look up in the menu how much energy it has used, which could be enlightening. 

Reviewreader9

MattMattMattUK said:

Reviewreader9 said:

the only thing we do have is a car charger for our hybrid which is only sometimes used due to it being a hybrid and it shouldn’t cost more than a tenner a week on average?

Are you in an EV Tariff? Which hybrid is it as most allow you to look up in the menu how much energy it has used, which could be enlightening. 

It’s a Mazda CX 60
Ooh, I didn’t know you could check the usage in the menu! I’ll take a look 

Reviewreader9

Reviewreader9 said:

MattMattMattUK said:

Reviewreader9 said:

the only thing we do have is a car charger for our hybrid which is only sometimes used due to it being a hybrid and it shouldn’t cost more than a tenner a week on average?

Are you in an EV Tariff? Which hybrid is it as most allow you to look up in the menu how much energy it has used, which could be enlightening. 

It’s a Mazda CX 60
Ooh, I didn’t know you could check the usage in the menu! I’ll take a look 

Not on an ev tariff no

dunstonh

Reviewreader9 said:

We do not have a dryer, American fridge/freezer, chest freezer, games consoles, underfloor heating etc etc and are very strict about lights, using things in eco setting and unplugging things not in use including the tv!

We also only have gas central heating.

the only thing we do have is a car charger for our hybrid which is only sometimes used due to it being a hybrid and it shouldn’t cost more than a tenner a week on average?

A hybrid is a major bit of new information.   How much does it take to fill it up?
Many are around the 35 kW per charge range.

EVs are cheap if you are on economy 7 or an EV tarrif but if you are charging the vehicle at standard rates then it will cost more.  

On a cheap off-peak/EV tariff with an efficient EV, it can cost £1 for every 100 miles. PHEVS are not as efficient as EVS, and you haven't said if you have an off-peak/EV tariff.  It looks like you don't   On a standard tariff for a PHEV with around 35kW its closer to £10 for every charge from empty to full.  (the range of possibilities here is wide).

When we used to have a PHEV, it was charged almost every day.  It typically grabbed 5-20kW.  (that equates to 5-20 units).   With you averaging 18kWh per day, it is a good chance that the PHEV is the cause of your additional use.

Is 500 units in a month a lot? 

Its a lot more than you told UW and Octopus (referring back to your first post).  More than double the average but you have a PHEV. So, you won't be expected to be near average.

You now need to see how much energy your PHEV is using.    That data should be in the car/app for the vehicle.

Reviewreader9

dunstonh said:

Reviewreader9 said:

We do not have a dryer, American fridge/freezer, chest freezer, games consoles, underfloor heating etc etc and are very strict about lights, using things in eco setting and unplugging things not in use including the tv!

We also only have gas central heating.

the only thing we do have is a car charger for our hybrid which is only sometimes used due to it being a hybrid and it shouldn’t cost more than a tenner a week on average?

A hybrid is a major bit of new information.   How much does it take to fill it up?
Many are around the 35 kW per charge range.

EVs are cheap if you are on economy 7 or an EV tarrif but if you are charging the vehicle at standard rates then it will cost more.  

On a cheap off-peak/EV tariff with an efficient EV, it can cost £1 for every 100 miles. PHEVS are not as efficient as EVS, and you haven't said if you have an off-peak/EV tariff.  It looks like you don't   On a standard tariff for a PHEV with around 35kW its closer to £10 for every charge from empty to full.  (the range of possibilities here is wide).

When we used to have a PHEV, it was charged almost every day.  It typically grabbed 5-20kW.  (that equates to 5-20 units).   With you averaging 18kWh per day, it is a good chance that the PHEV is the cause of your additional use.

Is 500 units in a month a lot? 

Its a lot more than you told UW and Octopus (referring back to your first post).  More than double the average but you have a PHEV. So, you won't be expected to be near average.

You now need to see how much energy your PHEV is using.    That data should be in the car/app for the vehicle.

I have t currently got the car, it’s back with Mazda for a software update so I’ll see if it’s in the app on my phone. It only does I think about 40 miles on a full charge so it doesn’t take long to charge